FAQs

• Why can't I adjust the brightness or volume of my BenQ monitor using the keyboard of my MacBook?

  To adjust the brightness or volume of your BenQ monitor using the keyboard of your MacBook, please download the Display Pilot 2 software and enable the iKeyboard Control function. Additionally, ensure that you switch the audio output option to the monitor in your MacOS system settings.

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• What is the required OS to install the Display Pilot 2?

  Please check the download page for more info. Please click and follow the instructions below, or read on to learn more about this topic.

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• How to know if my monitor/software is compatible with M1?

  Please click and follow the instructions below, or read on to learn more about this topic.

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• Can I run Display Pilot on Mac mini?

  Yes, but note that Display Pilot does not currently support the HDMI port used on Mac mini. Additionally, Mac devices with M series chips do not support the DDC/CI protocol through HDMI. To ensure seamless connectivity, we recommend using Thunderbolt 3/4 or USB-C to connect your monitor to Mac mini.

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• Why a warning shows when installing Display Pilot on Macs?

  If you install an app not signed by an identified developer by Apple, a warning will show up. Do as instructed to install or open Display Pilot on Mac. Please click and follow the instructions below, or read on to learn more about this topic.

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• Can ICCsync work with any ICC profile?

  This depends on the software version you’re using. In Display Pilot 2.0, you can change the ICC profile within specific color modes. However, in older versions of Display Pilot, the ICC profile can’t be changed.

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• What can I do to ensure that ICCsync works properly on my computer?

  Please make sure that the ICC profile used in your operating system settings is the same as the one that’s also used by Display Pilot. For MacOS users: System Settings > Display. Check that the ICC profile matches the one in Display Pilot. For Windows users: Settings > System> Display. Verify that the ICC profile corresponds to the profile used in Display Pilot.

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• Why don't my connected Mac devices such as Mac mini, MacBook M1 Pro, MacBook M1 Max, Mac Studio M1 Max, and M1 Ultra synchronize with my BenQ monitors when I use Display Pilot through an HDMI port?

  Regarding synchronization issues between BenQ Display Pilot software and Mac devices with M1 architecture, we have important updates to share: Apple has officially verified that existing Mac mini, MacBook M1 Pro, MacBook M1 Max, Mac Studio M1 Max, and M1 Ultra models do not offer support for DDC/CI (Display Data Channel Command Interface) through HDMI. Consequently, MacOS can’t establish communication with monitors that rely on DDC/CI commands via HDMI, which includes the entire range of BenQ display products.

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• What should I do if I can’t switch between different color modes on my monitor when connecting to a Mac or Windows device and using Display Pilot software?

  When the monitor receives an HDR (High Dynamic Range) signal, it automatically switches to HDR mode for best display performance, and other color modes become inaccessible (greyed out in menus). If you want to switch to other color modes, turn off HDR in MacOS or Windows.

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• What are ICC Profile and ICC Sync?

  ICC sync enables PD series monitors to simplify the color mapping process by synchronizing ICC profiles between the output and source devices for accurate color settings. Please click and follow the instructions below, or read on to learn more about this topic.

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