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Popular FAQs

FAQ / Product / Application

How do I use the projector to watch Netflix?

Yes, it is possible to do so, please follow the instruction below.Before starting, please make sure you’ve updated the firmware to the latest version.1. Download “Apps Manager” from Google play on your projector2. Download “Netflix” app3. Allow all Netflix access4.Important! Never update the Netflix version and always click the “CANCEL” button to ensure the use of Netflix.5. Please use “BenQ Smart Control app” on your phone for navigationOr, follow the instruction video below to install Netflix after the firmware is updated to the latest version:

FAQ / Product / Troubleshooting

Why does my monitor have flickering?

This may be caused by many factors, but in general can be described as unstable brightness, and happens. When you can see light gradations changing too harshly, instead of in a subtle and smooth manner, flicker becomes noticeable. The monitor changes brightness levels in a sudden and fast way that can be very irritating and adds eye strain. But if the flicker gets too bad, there are some things you can do.1. Set your monitor to its native resolution and refresh rate.2. Ensure all video and power cables are properly connected on both ends.3. Try a different video cable.4. Test the display with another device, so if the flicker occurs when using your PC, try the monitor with a console, a different PC, Blu-ray player, and so on.If the flickering persists, please contact BenQ Support.

FAQ / Pre Sales / Specifications

Check if your BenQ monitor/software is compatible with M1/M2?

Find more info to see if your BenQ monitor/software is compatible with M1/M2 here. Please click and follow the instructions below, or read on to learn more about this topic.

FAQ / Product / Application

There's no audio output from the internal speaker of the projector. What can I do to fix it?

No audio output from the internal speaker could be caused by incorrect settings. Please follow these steps in the OSD menu to output audio from the internal speaker. System Setup: Basic menu 1. Sound > Mute > Disabled 2. Sound > S/PDIF > Disabled 3. Sound > Volume > 1 - 100

FAQ / Product / Troubleshooting

How can I play sound from my monitor speakers?

You can choose one of these two methods:Connect your monitor audio in to your PC audio out via an audio cable (3.5mm connection)Connect your monitor and PC via HDMI (carries video and audio)

FAQ / Product / Application

What's different between native resolution and supported resolution?

The native resolution is the Horizontal by Vertical pixel count. For example, if the resolution is 1920x1080, that means there are 1920 horizontal pixels by 1080 vertical pixels on the DMD Chip. The real pixels depend on the resolution of a DMD-chip. For supported resolutions, the projector could have the Native DMD chip with 1024 x768 native resolution, but it can support higher resolutions 1280*800 or higher via the DDC timing IC and software translatation. Thus the 1024 x768 is the native resolution and any resolution higher or lower is the supported resolution.

FAQ / Product / Application

Why isn't my keyboard/mouse working on the monitor’s built-in USB hub? How to connect my keyboard/mouse to the monitor?

External devices, such as the keyboard and mouse, cannot work on the monitor if the USB downstream ports on the monitor are not activated.After downstream ports are activated, external devices that use these ports can start working on the monitor.Depending on your monitor connection ports, USB downstream ports can be activated in one of the following ways:- If the video source is USB-C or Thunderbolt 3, the USB downstream ports will be activated automatically.

FAQ / Product / Troubleshooting

How to resolve the message "Out of Range" or "No signal" displayed on a blank screen when connecting the projector to input source devices?

Please check whether the input signal is in the range of supported resolution and timing. For more details, please refer to the "Timing chart" in the user manual.Please follow the steps below If the signal you send into the projector is in the range of the supported resolution and timing.1. Check if HDMI EDID setting (if the option is listed) on your projector iscompatible with your video sourcdevice. “Standard” (1080P) option is suggested is your video source device is able output 1080Presolution only. “Enhanced” (4K) option is suggested is your video source device is able output 4Kresolution. •If it still doesn’t work by changing HDMI EDID, please go to step 2. 2. Check if the screen can be projected by directly connecting your projector and video source device. •If it still doesn’t work, please go to step 3.3. Check if the screen can be projected with a 5-meter HDMI cooper cable. •If it still doesn’t work, please contact BenQ with following information for further investigation. - HDMI EDID Setting on BenQ projector - How devices and projector are connected - Model number of video source device - Cable length and material - Media platform of input source - Firmware version running on the projector

FAQ / Product / Application

How can I use Digital Lens Shift to adjust my projection image?

Please press Menu, go to Advanced Menu > Display tab > Digital Lens Shift, and you can adjust the image position vertically.

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