Shopping FAQ about placing orders, shipping, tracking orders, returns, refunds and warranties.

How do I place an order?

1. Add an item to your cart by clicking on the "Add to Cart" button.

2. Next, go to your "Cart". After you are satisfied with your cart, press "Checkout”. Before checking out, you have an option to login to your member account. Not a member? Sign up here!

3. You can use Amazon Pay to automatically fill out your shipping and payment information.

4. Once the order is complete, you will get an order confirmation, and BenQ will send a confirmation email to you within 24 hours. Please check your spam folder if you do not see the email in your inbox.

How to pre-order?

You can place a pre-order the same way as placing a regular order. Your credit card will be charged once the order has been placed but your pre-order item will be shipped once it is available. Any in-stock products included in your pre-order will be shipped separately for your convenience.

Please contact our customer support line at BenQsupport.Us@benq.com for any additional questions.

Can I stack multiple discounts, promotions, or offers?

No, you are not able to stack multiple discounts, promotions, or offers. Each offer, promotion, and discount codes may only be used once.

Can I cancel or change my order?

Once an order has been placed it cannot be canceled or changed. However, BenQ gladly accepts returns if it follows our return policy.

Why was my order canceled?

Your order may have been canceled for the following reasons:

Credit/debit card issues
Incorrect billing address
Multiple declined payments

We recommend contacting your credit card company or verifying your PayPal/Amazon Pay account if you are continuing to experience issues. We also suggest using a different email address in case the age of your email address may be the issue.

How long will it take to process my order?

It takes up to 2 business days to process an order. Orders placed on the weekend will be moved to the next business day.

Please note: these times are only an estimate and actual processing length may vary due to circumstances beyond our control.

How can I check my order status?

Sign in to your BenQ Account --> Status Inquiry --> Order Status --> View or Edit Order.

Don’t have a BenQ account? Check your order status by clicking here: https://buy.benq.com/us-buy/trackorder

We also send email updates during the shipping process. Make sure to check both your inbox and spam folder for updates.

Why isn't my order processing?

Sometimes we cannot process your order if your billing address does not match your credit card's billing address OR if your billing address does not match your shipping address. Please make sure to enter your credit card and address information correctly.

Do you offer price matching?

We currently do not offer price matching for BenQ.com. But make sure to become a BenQ Family Member to receive exclusive promotions and deals!

Become a BenQ Member here: Sign up>>

How to sign up as BenQ member?

Follow the steps to sign up as BenQ member.

Do you accept international orders?

No, BenQ America currently accepts orders from the US only.

Are there any shipping fees?

We offer free ground shipping for orders over $35. Please note items shipped to Alaska or Hawaii are not eligible for free shipping.

Are you able to ship to my PO box?

Currently, we are not able to ship to a PO box. Orders sent to PO boxes will be canceled and result in an automatic refund.

How can I get my shipping tracking number?

You will receive a tracking number via email once your package has been shipped. Make sure to check your spam folder if you do not see it in your inbox.

Are you a BenQ Member? Log in to your account to track your order status.

If not, you can also check the status here: https://buy.benq.com/us-buy/trackorder.

How quickly will I receive my order?

It usually takes 5-7 business days to receive your order. Date of delivery will vary depending on processing times and shipping location.

Where is my package?

If the tracking information for your order indicates that your package has been delivered, but you are unable to locate it, here are some steps you can take:

Check the delivery location thoroughly.
Ask your household members, neighbors, or building’s mail office (if applicable) to see if they have seen the package.
Verify that your order’s address does not contain any spelling or numerical errors.

If you still have not found your package, please get in touch with our support team and give us 7 business days to investigate the order. If our investigation confirms that the package is indeed lost, we will issue a refund or replacement. However, if the package has been successfully delivered to its intended destination, it will be non-refundable.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, PayPal, and Amazon Pay for all orders. We do not accept checks or money orders.

Do you charge sales tax on my orders?

BenQ collects tax on orders based on the delivery address. Your cart price will reflect the tax charge for your order. If applicable, tax is also applied to shipping charges.

Do you provide a buy now pay later option for checkout?

BenQ now provides Paypal Pay in 4, Pay Monthly, and PayPal Credit. Learn more here.

Can I apply for a tax exemption?

Yes, you can request tax exemption. Before placing your order, please email your tax exemption documentation to OrderDesk.US@BenQ.com. We will help to review and approve your document if it meets the tax exemption criteria. Once approved, you can place the order and provide the order number to OrderDesk.US@BenQ.com

Unauthorized or Fraudulent Transactions

If you notice an unauthorized charge on your payment card (credit, debit, or gift card), please contact your card issuer or financial institution to dispute the charge. BenQ does not issue refunds for unauthorized or fraudulent purchases. Once a dispute is filed, we will work directly with the card issuer to help resolve the matter.

Since the final decision is made by your bank or card issuer, we recommend staying in contact with them for any updates on your dispute.

What is your return policy?

Any product purchased on BenQ.com may be returned within 30 days of its original shipping date with free shipping. Products that arrived damaged must be reported to us within 5 business days to qualify for a full refund. All products must be returned in the original packaging with all original items in the box.

Is there a restocking fee?

Please note shipping costs are non-refundable. A restocking fee will apply on select products and if there is physical damage not caused by BenQ or the shipping carrier. Any additional damage or missing items (i.e. remote control) will result in an additional charge.

Can I get a full refund including taxes paid regardless of whether the product is new or refurbished?

For new and refurbished products, you may receive a full refund including tax. Please note shipping costs are non-refundable and a restocking fee will be charged in the event of physical damage not caused by BenQ or the shipping carrier.

How do I make a return?

If your return complies with our policy, please follow these steps:

Sign in to your BenQ Account --> Status Inquiry --> Order Status --> View or Edit Order. Don’t have an account with us? Click here: https://buy.benq.com/us-buy/trackorder.
You should see a "Return Order" button to initiate the return.
Shortly, you will receive an email with detailed instructions and a free return shipping label. You should receive the email in an hour after initiating the requesting on BenQ.com. Please check your spam folder if you cannot find the email.
Once your return is processed, you will receive an RMA number to return the product.

What's the refund process?

Refunds are issued once returned items have been received by BenQ warehouse and it usually takes 2-3 weeks to process. Original shipping charges, if applicable, are not refundable.

Price Adjustment Refund

You may request a partial refund on products purchased on BenQ.com that have price reductions less than $100 within 30 days of purchase. Requests meeting these requirements will be approved and issued a credit of the price difference. Please contact Here>>.

What are your warranty conditions?

New products

New monitors and projectors have a 3-year warranty period. Pre-installed lamps on new units are warrantied for 2000 hours or 1 year, whichever is first.

Refurbished products

Refurbished units have a 1-year warranty period. Pre-installed lamps on these projectors are warrantied for 500 hours or 90 days, whichever expires first.

Lighting Products

All lighting products have a 1-year warranty period. Lighting products include the ScreenBar series, e-Reading Desk Lamp, e-Reading Floor Lamp, and the PianoLight.

Read more about BenQ’s warranty regulations: https://www.benq.com/en-us/support/registration-warranty/warranty-information.html

RMA/Warranty Shipping Information

If the product is still within the warranty period, BenQ will provide a free shipping label to our nearest available service center. We recommend using the original box as we do not provide the packaging or packing materials needed for an RMA. If the product is out of warranty, then the customer will be responsible for paying the return shipping and all repair costs, if applicable. Warranty is only available for US and Canada.

Late RMA Claims & Out-of-Warranty Repairs

If a warranty claim is not initiated and the product is not sent in for service before the warranty period expires, BenQ is no longer responsible for honoring the warranty claim. In such cases, the repair or service may be considered out-of-warranty, and the customer will be responsible for any associated costs.

Order

Shipping

Payment

Return and Refund

RMA and Warranty