Shopping FAQ Online Store

How to place an order online?

Add an item to your cart by clicking on the "Buy Now" button, and then go to your "Cart" on the top right corner of website. View your items, and then "check out“. Before check out, you can log in as a BenQ member or you can use guest check out to complete the order. During the check out process, you can edit your payment, billing address, and shipping address. Once the order is complete, you will get an order confirmation, and BenQ will send an order receive email to you within 24 hours. If you do not see an order confirmation email in your inbox, then please check your spam folder as well.

How can I check my order status?

You can log in to your account (if you created one) or you can check your order status by clicking here: https://buy.benq.com/us-buy/trackorder . Please make sure to check your email for order updates as well.

Why isn't my order processing?

Sometimes we can not process your order if your billing address does not match your credit card's billing address OR if your billing address does not match your shipping address. Please make sure to enter your credit card and address information correctly.

How long will it take to process my order?

Orders placed before 12:00 pm PST Mon-Fri will typically be processed the same day. Orders placed after the cut-off time or on the weekend will be moved to the next applicable business day. Please note that these times are only an estimate and actual processing length may vary due to circumstances out of our control.

How will expedited shipping affect processing time?

Orders placed before 12:00 pm PST Mon-Fri will typically be processed the same day. Orders placed after the cut-off time or on the weekend will be moved to the next applicable business day. Please note our carriers do not deliver on weekends when considering estimated delivery date. These times are only an estimate and actual processing length may vary due to circumstances out of our control.

How can I get my shipping tracking number?

After your package has been shipped, you will get a tracking number sent to your email. Please make sure to check your spam folder just in case you do not see it in your inbox. You can also log in your account (if you created one) to see the tracking number.

Can I cancel my order?

Once an order has been placed it cannot be canceled, and we cannot change the items in your order. However, BenQ gladly accepts returns in accordance with our return policy.

Do you accept international orders?

No, BenQ America currently accepts orders from the US only.

What about Pre-orders?

Pre-orders follow the same processing and shipping rules as regular orders once inventory becomes available. If you have purchased in-stock products along with your pre-order, they will be shipped separately for your convenience. If you have any questions, then please feel free to reach out to us at customer support.

What forms of payment do you accept?

We currently accept Visa, MasterCard, Discover, American Express, PayPal and Amazon Pay for all orders. We do not accept checks and money orders

Do you charge sales tax on my orders?

BenQ collect tax on orders depends on the delivery address. Your cart price will reflect the tax charge based on your order. Where required, tax is also applied to the shipping charges

What is your return policy?

BenQ will accept return requests for any products purchased from our official website within 30 days of purchase. Products that arrive damaged must be reported to us within 5 business days in order to be eligible for a full refund. All products returned to BenQ must be in original packaging with all original items that came with the box. BenQ offers free return shipping.

How do I make a return?

If you would like to return your product, and it is with in our return policy, then you can initiate a return by signing in to your BenQ Account --> Status Inquiry --> Order Status --> View or Edit Order or by going here: https://buy.benq.com/us-buy/trackorder . You should see a "Return Order" button to initiate the return. You will get email instructions and a free return shipping label (approx. an hour after request). Please check your spam folder if you can not find the emails. Once your return is processed, you will receive a RMA number to return the product.

What's the refund process?

Refunds will be issued once the returned items are received at the BenQ warehouse, and take about 2-3 weeks to process. We will not refund the original shipping charges (if applicable).

Price Adjustment/ Re-price Refund

If you purchased a product from BenQ.com, and there is a price reduction on BenQ.com, then you can request a refund of the price difference. The credit will be approved as long as it is within 30 days of purchase, and under $100 difference in price. Please contact BenQSupport.US@benq.com.

Warranty - Out of Time Period

Customer will pay to ship the product back to BenQ and any applicable repair costs. BenQ will pay for the return delivery of the product. Only valid in US/Canada region.

Warranty - Within Time Period

BenQ will pay the shipping cost for the user to send the product to BenQ and the return shipping to the customer. Only valid in US/Canada region.