Shopping FAQ Online Store

Order

How to place an order online?

• Add an item to your cart by clicking on the "Buy Now" button. Next, go to your "Cart" on the top right corner of website. View your items, and then "check out“. Before check out, you can log in as a BenQ member or you can use guest check out to complete the order. During the checkout process, you can edit your payment, billing address, and shipping address. Once the order is complete, you will get an order confirmation, and BenQ will send an order receive email to you within 24 hours. If you do not see an order confirmation email in your inbox, then please check your spam folder as well.

How can I check my order status?

You can log in to your account, if you created one, or you can check your order status by clicking here: https://buy.benq.com/us-buy/trackorder . Please check your email for order updates, as well.

Why isn't my order processing?

Sometimes we cannot process your order if your billing address does not match your credit card's billing address OR if your billing address does not match your shipping address. Please make sure to enter your credit card and address information correctly.

How long will it take to process my order?

Orders placed before 12:00 pm PST Mon-Fri will typically be processed the same day. Orders placed after the cut-off time or on the weekend will be moved to the next business day. Please note these times are only an estimate and actual processing length may vary due to circumstances beyond our control.

How will expedited shipping affect processing time?

Orders placed before 12:00 pm PST Mon-Fri will typically be processed the same day. Orders placed after the cut-off time or on the weekend will be moved to the next business day. Please note our carriers do not deliver on weekends. These times are an estimate. Actual processing time may vary due to circumstances beyond our control.

How can I get my shipping tracking number?

After your package has been shipped, a tracking number will be sent to your email. Please check your spam if you do not see it in your inbox. You can also log in your account, if you created one, to see the tracking number.

Can I cancel my order?

Once an order has been placed it cannot be canceled or changed. However, BenQ gladly accepts returns in accordance with our return policy.

Do you accept international orders?

No, BenQ America currently accepts orders from the US only.

What about Pre-orders?

Pre-orders follow the same processing, credit charging, and shipping rules as regular orders once inventory becomes available. In-stock products purchased at the same time as your pre-order will be shipped separately for your convenience. Please contact customer support with questions.

Payment

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, PayPal, and Amazon Pay for all orders. We do not accept checks or money orders.

Do you charge sales tax on my orders?

BenQ collects tax on orders based on the delivery address. Your cart price will reflect the tax charge for your order. Where required, tax is also applied to shipping charges.

Return and Refund

What is your return policy?

BenQ accepts return requests for any products purchased from our official website within 30 days of purchase. Products that arrive damaged must be reported to us within 5 business days to be eligible for a full refund. All products must be returned to BenQ in the original packaging with all original items in the box. BenQ offers free return shipping.

How do I make a return?

If your return complies with our return policy, initiate a return with these steps: Sign in to your BenQ Account --> Status Inquiry --> Order Status --> View or Edit Order, or by going here: https://buy.benq.com/us-buy/trackorder . You should see a "Return Order" button to initiate the return. You will get email instructions and a free return shipping label approx. an hour after request. Please check your spam folder if you cannot find the email. Once your return is processed, you will receive a RMA number to return the product.

What's the refund process?

Refunds are issued once returned items are received at the BenQ warehouse and take about 2-3 weeks to process. Original shipping charges, if applicable, are not refundable.

Price Adjustment/ Re-price Refund

You may request a partial refund on products purchased on BenQ.com that have price reductions less than $100 within 30 days of purchase. Requests meeting these requirements will be approved and issued a credit of the price difference. Please contact BenQSupport.US@benq.com.

RMA/ Warranty Shipping Information

If the product is still within the warranty period, BenQ covers all shipping costs. However, if the product is out of warrany, the customer pays return shipping and all applicable repair costs. BenQ will then pay to return the product to the customer. Only valid in US and Canada.