Support | BenQ US

Create BenQ account to get tech-savvy tips & member-exclusive offers.

Create Now

Create BenQ account to get tech-savvy tips & member-exclusive offers.

Create Now

Find more info

Popular FAQs

Why isn't my keyboard/mouse working on the monitor’s built-in USB hub? How to connect my keyboard/mouse to the monitor?

External devices, such as the keyboard and mouse, cannot work on the monitor if the USB downstream ports on the monitor are not activated.After downstream ports are activated, external devices that use these ports can start working on the monitor.Depending on your monitor connection ports, USB downstream ports can be activated in one of the following ways:- If the video source is USB-C or Thunderbolt 3, the USB downstream ports will be activated automatically.

How do I use the projector to watch Netflix with QS01?

Yes, it is possible to do so; please follow the instructions below.Before starting, please make sure you’ve updated the firmware to the latest version.1. Download “Apps Manager” from the Google Play on your projector2. Download “Netflix” app3. Allow all Netflix access4. Important! Never update the Netflix version and always click the “CANCEL” button to ensure the use of Netflix.5. Please use the “BenQ Smart Control app” on your phone for navigationOr, follow the instruction video below to install Netflix after the firmware is updated to the latest version:

Can I connect the projector to any game console?

Yes. You can connect the projector to a Switch, PS4/PS5, and Xbox console using an HDMI cable. Please click and follow the instructions below, or read on to learn more about this topic.

What is Display QuicKit and how it works on PC?

To update your monitor's firmware by yourself via BenQ software Display QuicKit on PC in a few simple steps. Please follow the instructions below to learn more about this topic.

Why does my monitor have flickering?

This may be caused by many factors, but in general can be described as unstable brightness, and happens. When you can see light gradations changing too harshly, instead of in a subtle and smooth manner, flicker becomes noticeable. The monitor changes brightness levels in a sudden and fast way that can be very irritating and adds eye strain. But if the flicker gets too bad, there are some things you can do.1. Set your monitor to its native resolution and refresh rate.2. Ensure all video and power cables are properly connected on both ends.3. Try a different video cable.4. Test the display with another device, so if the flicker occurs when using your PC, try the monitor with a console, a different PC, Blu-ray player, and so on.If the flickering persists, please contact BenQ Support.

How do I connect a Fire Stick or Roku stick to the projector?

Plug the Fire TV / Roku Stick device into the projector's outside HDMI port, plug one end of the USB cable into your Fire TV / Roku Stick, and more. Please click and follow the instructions below, or read on to learn more about this topic.

How to resolve the message "Out of Range" or "No signal" displayed on a blank screen when connecting the projector to input source devices?

Please check whether the input signal is in the range of supported resolution and timing. For more details, please refer to the "Timing chart" in the user manual.Please follow the steps below If the signal you send into the projector is in the range of the supported resolution and timing.1. Check if the HDMI EDID setting (if the option is listed) on your projector is compatible with your video source device. The “Standard” (1080P) option is suggested if your video source device is able to output 1080P resolution only. The “Enhanced” (4K) option is suggested if your video source device is able to output 4K resolution. • If there is only audio output, please check the content’s HDCP version. • If it still doesn’t work by changing HDMI EDID, please go to step 2. 2. Check if the screen can be projected by directly connecting your projector and video source device. • If it still doesn’t work, please go to step 3. 3. Check if the screen can be projected with a 5-meter HDMI copper cable. • If it still doesn’t work, the probability of a compatibility issue is high; please contact BenQ with the following information for further investigation. - HDMI EDID Setting on BenQ projector - How devices and the projector are connected - Model number of video source device - Cable length and material - Media platform of input source - Firmware version running on the projector

Can I use USB-C to charge my Windows laptop or MacBook Pro?

Yes, you can. While using USB-C to transmit audio/video, you can also deliver up to 60~90W of power to your laptop. However, keep in mind several different hardware configurations of USB-C exist and some do not support all forms of data and power delivery. Check with your laptop manufacturer to make sure your USB-C port offers DisplayPort Alt Mode compatibility and power delivery support.

How to solve the no audio output from a BenQ monitor?

Step 1.Check the specification of your monitor and find out whether it comes with the built-in speaker.Step 2.Make sure to plug and connect the correct port on the monitor.(1) If the headphone or external speaker is connected to your monitor, try to move it as the built-in speaker will be automatically muted.(2) For the output source via HDMI and DisplayPort, audio will transmit through HDMI and DisplayPort cable.Step 3.Check the sound settings on your computer(1) Go to Windows settings, select System, then click the sound option. And choose the output device from the monitor, then adjust the volume.(2) When you cannot find your monitor on the output device list, unplug and replug the cable.Step 4.Check the volume settings of your monitorMenu > Audio > SpeakerFor more detail, please refer to the video:

How to upgrade the new firmware for better input lag of the projector?

Prepare a USB flash driver and format the USB to FAT32, download the new firmware from the BenQ website, and more. Please click and follow the instructions below, or read on to learn more about this topic.

Get real time support from our BenQ Experts.

Contact Us Form

I need to repair my BenQ products. Request Repair
To get technical support and more for my BenQ products. Get Started

TOP