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Why doesn't my monitor wake up when I press the controller keys of the BenQ HotKey Puck G1/G2?


The monitor must receive video input from the desktop/laptop to wake up from sleep mode. 

Pressing any keys on HotKey Puck won't wake the monitor up.

Applicable Models

PD3200Q , PD3200U, SW320, PD2720U, PD2725U, PD3220U, PD3420Q , SW270C , SW271C , SW321C

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