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Page updated: May 2020

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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When I use macOS and connect headphones to DP1310, the system shows DP1310 audio as connected, but there is no sound output. What could be the problem?

09-14-2023

This is a known compatibility issue between DisplayLink and macOS. When you encounter this issue, you can solve it by switching the system audio output, meaning changing the audio output to a laptop computer and then switching back to DP1310 audio.

If you already tried the above solution and are still unable to resolve the problem, don't hesitate to contact BenQ Customer Support for further assistance.

Applicable Models

beCreatus DP1310

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