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How can I change my BenQ cookie settings?

Page updated: May 2020

Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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Why can I not see the video stream in the monitor from the HDMI 2.1 IN port on DP1310?

09-14-2023

Please note that HDMI 2.1 OUT Port can only receive the video streaming information from HDMI 2.1 IN Port. If you can not see the video image on the monitor, then it could be :

1. Method of Connection Issue:
Please make sure the docking station and monitor are set up correctly. Please refer to the How To Use Video

2. The connection cables:
Ensure you are using an authorized HDMI 2.1 cable, or you can switch to another cable to see whether you can resolve the issue.

3. Connection Method:
You can also check whether the LED shows the correct color; the LED should be green for the HDMI source.

If you have checked all the above and could not solve the issue, please get in touch with BenQ technical support for further assistance.

Applicable Models

beCreatus DP1310

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