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Page updated: May 2020

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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When using DP1310 to output HDMI multimedia content to a monitor, there is temporary disconnection or image loss. What could be the problem?

09-14-2023

If you are using DP1310 to connect a laptop to a monitor and experience intermittent signal disconnection or image loss, the root cause might be the following:

- Physical cable connection:
  Please ensure that the USB-C cable connecting DP1310 to the laptop and the
  cable connected to the monitor are firmly inserted. 

- USB-C cable:
  Please use the provided USB-C cable to connect the DP1310 and laptop to
  ensure maximum compatibility. 

- Drivers:
  Make sure the laptop has the latest driver for DisplayLink downloaded and
  installed

If you have already tried the above and still can't solve the problem, please contact BenQ Customer Support for further assistance, and describe in full which troubleshooting you've already done for more efficient service.  

Applicable Models

beCreatus DP1310

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