This End User Limited Warranty is limited to Products purchased from BenQ America Corp., or its authorized resellers/retailers, in the Continental United States (“Territory”), excludes Alaska and Hawaii, as well as all U.S. Territories.
Subject to the terms and conditions set forth below, BenQ America Corp. (“BenQ”) warrants the new Jamboard (“Product”) you have purchased from BenQ or from a BenQ authorized reseller/retailer, to be free from defects in materials or workmanship under normal consumer use during the warranty period in the Territory. If the Product becomes defective during the warranty period BenQ will, at its option, repair or replace the Product. BenQ may use new or reconditioned components or parts to repair the Product, or replace the Product with a new or reconditioned Product of the same or functionally equivalent model.
Jamboard Standard Limited Warranty: Subject to the exclusions set forth below:
- One (1) year from the purchase date by the end user customer (the “Customer”) repair or replacement only at BenQ’s discretion; refurbished units have a separate warranty policy.
- DOA (Dead On Arrival): Must be reported within thirty (30) days of purchase. An RMA number must be issued in order to process the replacement. BenQ will replace the DOA unit with a brand new replacement. BenQ will cover the freight charges both ways.
- Shipping Damages: All shipping damages must be reported within seven (7) business days upon receipt of the Product. BenQ is not responsible for shipping damages reported after such period.
- Repaired or Replaced Parts and Products: All repaired or replaced parts or products shall be warranted only for the remainder of the original warranty period specified above.
- Obtaining Warranty Service
If you purchased a Jamboard in the Territory, you are entitled to repair service during the warranty period subject to the following terms and conditions:
1. Warranty service is available for Jamboard purchased and located in the Territory.
2. You can contact Jamboard Technical Support Center at 1-877-355-5787. Proof of the place and date of purchase is required to verify your warranty service claim.
3. Jamboard Technical Support Center will attempt to resolve technical issues over the phone. If telephone resolution is not possible, Jamboard Technical Support Center may determine as its sole discretion, to dispatch a service technician from its authorized service provider to perform the on-site service at your product location and issue a Return Merchandise Authorization (“RMA”) number referencing the repair order as further described in Section 5 (“On-Site Service”). Alternatively, a depot service may be performed as further described in Section 4 below (“Depot Service”). Jamboard Technical Support Center will then issue an RMA number to be used as a means of identifying the Product returned. RMA numbers are valid for thirty (30) days and void thereafter.
4. Depot Service.
(a) You can ship your Jamboard to a BenQ Authorized Service Provider facility to be repaired or replaced per warranty terms may be needed. Please contact Jamboard Technical Support Center at 1-877-355-5787 to arrange depot service with shipping freight paid by BenQ and learn more about shipping packing requirements and possible costs you may need to be aware of and bear such as customs, duties, taxes, and insurance associated with transportation of Jamboard.
(b) BenQ or BenQ Authorized Service Provider will use its best efforts to service Products within thirty (30) days after receipt of the Products at its warehouse facilities. For return shipments of the Products, BenQ or BenQ Authorized Service Provider will pay the shipping cost and retain risk of loss until delivery to the Customer’s location as evidenced by signature collected by carrier. The Customer may designate only one location within the Territory for return shipments. BenQ and BenQ Authorized Service Provider are not responsible for shipping or other delays beyond their control.
5. On-Site Service.
(a) BenQ or a BenQ Authorized Service Provider will contact you within 1 business day to schedule the on-site service call and arrange a service technician from its authorized service provider to your product location to perform repair within a reasonable period. Nonetheless, some areas in the US may take longer for an on-site service technician to be dispatched or may not be available at all due to the distance from BenQ Authorized Service Provider.
(b) On-site service within the warranty period is free of charge including two way shipping unless otherwise specified herein.
(c) Person present at the customer’s site must be at least 18 years of age for technician to complete the work. If no person over age 18 is present at the customer’s site at the scheduled appointment time, the service will not be performed.
(d) It is the customer's responsibility to have the Product easily accessible for the service technician to service the Product.
(e) In the event that the service technician determines a unit is un-repairable or cannot be repaired on site, BenQ may, at its sole discretion, replace the unit or send the unit to a BenQ Authorized Service Provider facility to be repaired.
(f) BenQ reserves the right not to offer the on-site service if it is determined by BenQ that the defect is caused by user’s error. On-site service is for manufacture defects only. Installation and configuration is excluded.
