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MX823ST

Projectors

BENQ AMERICA CORP.   END USER LIMITED WARRANTY
DIGITAL PROJECTORS


Subject to the terms and conditions set forth below, BenQ America Corp. (“BenQ”) 
warrants the BenQ Digital Projector (“Product”) you have purchased from BenQ online 
store or from a BenQ authorized retailer in the United States on or after May 1, 2010 to 
be free from defects in materials or workmanship under normal consumer use during the 
warranty period in the continental United States, Hawaii, and Alaska. If the Product 
becomes defective during the warranty period BenQ will, at its option, repair or replace 
the Product. BenQ may use new or reconditioned components or parts to repair the 
Product, or replace the Product with a new or reconditioned Product of the same or 
functionally equivalent model.

 

BenQ Projector Standard Limited Warranty:  Subject to the exclusions set forth 
below:
Three (3) years from the purchase date by the original retail purchaser (the “Customer”)
(except for lamps as specified below and refurbished units which have a separate 
warranty policy), parts and labor only (No advance replacement).

Lamp Warranty: Pre-installed Lamps on new units have a 180 day or 500 hours warranty from the purchase date 
by the Customer, whichever comes first.

Return Merchandise Authorization Shipping:  The  Customer will pay shipping 
freight to BenQ or a BenQ Authorized Service Provider and BenQ will pay shipping 
freight to the Customer during the warranty period.

DOA (Dead On Arrival): Must be reported within thirty (30) days of purchase. An 
RMA number must be issued in order to process the replacement. BenQ will replace 
the DOA unit with a brand new replacement. BenQ will cover the freight charges 
both ways.

Shipping Damages: All shipping damages must be reported within seven (7) 
business days upon receipt of the Product. BenQ is not responsible for the shipping 
damages reported after such period.

Repaired or Replaced Parts and Products: All repaired or replaced parts or 
products shall be warranted only for the remainder of the original warranty period 
specified above.

Obtaining Depot Warranty Service
If you purchased a BenQ product in the continental United States, Hawaii,  and Alaska, 
you are entitled to depot repair service during the warranty period subject to the 
following terms and conditions:

1. Depot warranty service is available for all Products purchased and located in the 
continental United States, Hawaii, and Alaska.

2. You must contact BenQ Technical Support Center at 1-866-600-2367.

3. BenQ or BenQ Technical Support Center will attempt to resolve technical issues over 
the  phone. If telephone resolution is not possible, BenQ or BenQ Customer Service 
Center will then issue a Return Merchandise Authorization (“RMA”) number to be used 
as a means of identifying the product returned. RMA authorization numbers are valid for 
thirty (30) days and void thereafter

4. You must return the product to BenQ unless otherwise directed by BenQ to a BenQ 
Authorized Service Provider. You must prepay any shipping charges, export taxes, 
custom duties and taxes, or any charges associated with transportation of the BenQ 
product. In addition, you are responsible for insuring any Product shipped or returned and 
assume the risk of lost packages.

5. All returned Products must be accompanied with (i) the original shipping and packing 
materials, (ii) a description of the BenQ product symptom and (iii) proof of the place and 
date of purchase. The RMA number must be clearly printed on packing slip and on the 
exterior-shipping container. All Products must be sent in secured packaging to avoid any 
shipping damages.

6. BenQ and BenQ Authorized Service Provider reserve the right to refuse and return, 
freight collect, Products (i) that are not covered by BenQ’s warranty; or (ii) for which 
there is no trouble found. Products delivered to BenQ or a BenQ Authorized Service 
Provider with an expired RMA may be refused and returned, without prior notice, to the 
Customer freight collect.

7. BenQ or BenQ Authorized Service Provider will use its best efforts to service Products 
within thirty (30) days after receipt of the Products at its warehouse facilities. For return 
shipments of the Products, except otherwise described herein, BenQ or BenQ Authorized 
Service Provider will pay the shipping cost and retain risk of loss until delivery to the 
Customer’s location as evidenced by signature collected by carrier. The Customer may 
designate only one location within the continental United States, Hawaii, and Alaska for 
return shipments. BenQ and BenQ Authorized Service Provider are not responsible for 
shipping or other delays beyond their control.

Exclusions
This limited warranty does not extend to any Product not purchased from the BenQ 
authorized reseller. This limited warranty also does not extend to any product that has 
been damaged or rendered defective (a) due to normal wear and tear; (b) as a result of use 
of the Product other than for its normal intended use, or other misuse, abuse or 
negligence to the Product; (c) by the use of parts not manufactured or sold by BenQ; (d) 
by modification of the Product; (e) as a result of service by anyone other than BenQ or a 
BenQ Authorized Service Provider; (f) improper transportation or packing when 
returning the Product to BenQ or a BenQ Authorized Service Provider; (g) improper
installation of third-party products; (h) improper environment (including improper 
temperature or humidity); (i) unusual physical or electrical stress or interference, failure 
or fluctuation of electrical power, lightning, static electricity, fire, or acts of God. BenQ is 
not responsible for damage to or loss of any programs, data or removable storage media. 
You are responsible for saving (backing up) any programs, data or removable storage 
media.

Other Limitations

EXCEPT FOR THE WARRANTIES SET FORTH HEREIN, BenQ DISCLAIMS ALL 
OTHER WARRANTIES, EXPRESSED OR IMPLIED OR STATUTORY, 
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF 
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY 
IMPLIED WARRANTIES THAT MAY BE IMPOSED BY APPLICABLE LAW ARE 
LIMITED TO THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT 
SHALL BenQ  BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR 
CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED 
TO LOSS OF BUSINESS, REVENUE, PROFITS, INFORMATION, DATA OR USE, 
WHETHER IN AN ACTION IN CONTRACT OR TORT OR BASED ON A 
WARRANTY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR 
PERFORMANCE OF THE PRODUCT, EVEN IF BenQ HAS BEEN ADVISED OF 
THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT REPAIR OR 
REPLACEMENT, AS APPLICABLE, UNDER THE WARRANTY SERVICES 
DESCRIBED HEREIN IS YOUR SOLE AND EXCLUSIVE REMEDY WITH 
RESPECT TO ANY BREACH OF THE BenQ LIMITED WARRANTY SET FORTH 
HEREIN. IF, DESPITE THE FOREGOING LIMITATIONS, FOR ANY REASON 
BenQ BECOMES LIABLE TO YOU FOR DAMAGES INCURRED BY YOU IN 
CONNECTION WITH THIS AGREEMENT, THEN, THE LIABILITY OF BenQ WILL 
BE LIMITED TO THE AMOUNT EQUAL TO THE INVOICE AMOUNT PAID BY 
YOU TO BenQ OR A BenQ AUTHORIZED RESELLER FOR THE PRODUCT.

All prices,  products, terms and conditions are subject to change without notice. Some 
states or provinces/jurisdictions do not allow the exclusion or limitation of incidental or 
consequential damages for consumer products, and some states or provinces/jurisdictions 
do not allow limitations on how long an implied warranty lasts. In such states or 
provinces/jurisdictions, the exclusions or limitations of this limited warranty may not 
apply to you. This limited warranty gives you specific legal rights. You may also have 
other rights that vary from state to state/jurisdiction to jurisdiction. You are advised to 
consult applicable state and provincial/local laws for a full determination of your rights.

Please call Technical Support Center to report a defective product.
Hours: M-F 8:30am – 5:30pm PST
Phone: 866-600-2367

To avoid delays, please DO NOT SEND ANY BenQ product to BenQ or BenQ 
Authorized Service Provider without BenQ’s authorization.

 

 

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