BENQ AMERICA CORP. END USER LIMITED WARRANTY
Subject to the terms and conditions set forth below, BenQ America Corp. (“BenQ”)
warrants the BenQ Digital Projector (“Product”) you have purchased from BenQ online
store or from a BenQ authorized retailer in the United States on or after May 1, 2010 to
be free from defects in materials or workmanship under normal consumer use during the
warranty period in the continental United States, Hawaii, and Alaska. If the Product
becomes defective during the warranty period BenQ will, at its option, repair or replace
the Product. BenQ may use new or reconditioned components or parts to repair the
Product, or replace the Product with a new or reconditioned Product of the same or
functionally equivalent model.
BenQ Projector Standard Limited Warranty: Subject to the exclusions set forth
Three (3) years from the purchase date by the original retail purchaser (the “Customer”)
(except for lamps as specified below and refurbished units which have a separate
warranty policy), parts and labor only (No advance replacement).
Lamp Warranty: Pre-installed Lamps on new units have a 180 day or 500 hours warranty from the purchase date
by the Customer, whichever comes first.
Return Merchandise Authorization Shipping: The Customer will pay shipping
freight to BenQ or a BenQ Authorized Service Provider and BenQ will pay shipping
freight to the Customer during the warranty period.
DOA (Dead On Arrival): Must be reported within thirty (30) days of purchase. An
RMA number must be issued in order to process the replacement. BenQ will replace
the DOA unit with a brand new replacement. BenQ will cover the freight charges
Shipping Damages: All shipping damages must be reported within seven (7)
business days upon receipt of the Product. BenQ is not responsible for the shipping
damages reported after such period.
Repaired or Replaced Parts and Products: All repaired or replaced parts or
products shall be warranted only for the remainder of the original warranty period
Obtaining Depot Warranty Service
If you purchased a BenQ product in the continental United States, Hawaii, and Alaska,
you are entitled to depot repair service during the warranty period subject to the
following terms and conditions:
1. Depot warranty service is available for all Products purchased and located in the
continental United States, Hawaii, and Alaska.
2. You must contact BenQ Technical Support Center at 1-866-600-2367.
3. BenQ or BenQ Technical Support Center will attempt to resolve technical issues over
the phone. If telephone resolution is not possible, BenQ or BenQ Customer Service
Center will then issue a Return Merchandise Authorization (“RMA”) number to be used
as a means of identifying the product returned. RMA authorization numbers are valid for
thirty (30) days and void thereafter
4. You must return the product to BenQ unless otherwise directed by BenQ to a BenQ
Authorized Service Provider. You must prepay any shipping charges, export taxes,
custom duties and taxes, or any charges associated with transportation of the BenQ
product. In addition, you are responsible for insuring any Product shipped or returned and
assume the risk of lost packages.
5. All returned Products must be accompanied with (i) the original shipping and packing
materials, (ii) a description of the BenQ product symptom and (iii) proof of the place and
date of purchase. The RMA number must be clearly printed on packing slip and on the
exterior-shipping container. All Products must be sent in secured packaging to avoid any
6. BenQ and BenQ Authorized Service Provider reserve the right to refuse and return,
freight collect, Products (i) that are not covered by BenQ’s warranty; or (ii) for which
there is no trouble found. Products delivered to BenQ or a BenQ Authorized Service
Provider with an expired RMA may be refused and returned, without prior notice, to the
Customer freight collect.
7. BenQ or BenQ Authorized Service Provider will use its best efforts to service Products
within thirty (30) days after receipt of the Products at its warehouse facilities. For return
shipments of the Products, except otherwise described herein, BenQ or BenQ Authorized
Service Provider will pay the shipping cost and retain risk of loss until delivery to the
Customer’s location as evidenced by signature collected by carrier. The Customer may
designate only one location within the continental United States, Hawaii, and Alaska for
return shipments. BenQ and BenQ Authorized Service Provider are not responsible for
shipping or other delays beyond their control.
This limited warranty does not extend to any Product not purchased from the BenQ
authorized reseller. This limited warranty also does not extend to any product that has
been damaged or rendered defective (a) due to normal wear and tear; (b) as a result of use
of the Product other than for its normal intended use, or other misuse, abuse or
negligence to the Product; (c) by the use of parts not manufactured or sold by BenQ; (d)
by modification of the Product; (e) as a result of service by anyone other than BenQ or a
BenQ Authorized Service Provider; (f) improper transportation or packing when
returning the Product to BenQ or a BenQ Authorized Service Provider; (g) improper
installation of third-party products; (h) improper environment (including improper
temperature or humidity); (i) unusual physical or electrical stress or interference, failure
or fluctuation of electrical power, lightning, static electricity, fire, or acts of God. BenQ is
not responsible for damage to or loss of any programs, data or removable storage media.
You are responsible for saving (backing up) any programs, data or removable storage
EXCEPT FOR THE WARRANTIES SET FORTH HEREIN, BenQ DISCLAIMS ALL
OTHER WARRANTIES, EXPRESSED OR IMPLIED OR STATUTORY,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY
IMPLIED WARRANTIES THAT MAY BE IMPOSED BY APPLICABLE LAW ARE
LIMITED TO THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT
SHALL BenQ BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED
TO LOSS OF BUSINESS, REVENUE, PROFITS, INFORMATION, DATA OR USE,
WHETHER IN AN ACTION IN CONTRACT OR TORT OR BASED ON A
WARRANTY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR
PERFORMANCE OF THE PRODUCT, EVEN IF BenQ HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT REPAIR OR
REPLACEMENT, AS APPLICABLE, UNDER THE WARRANTY SERVICES
DESCRIBED HEREIN IS YOUR SOLE AND EXCLUSIVE REMEDY WITH
RESPECT TO ANY BREACH OF THE BenQ LIMITED WARRANTY SET FORTH
HEREIN. IF, DESPITE THE FOREGOING LIMITATIONS, FOR ANY REASON
BenQ BECOMES LIABLE TO YOU FOR DAMAGES INCURRED BY YOU IN
CONNECTION WITH THIS AGREEMENT, THEN, THE LIABILITY OF BenQ WILL
BE LIMITED TO THE AMOUNT EQUAL TO THE INVOICE AMOUNT PAID BY
YOU TO BenQ OR A BenQ AUTHORIZED RESELLER FOR THE PRODUCT.
All prices, products, terms and conditions are subject to change without notice. Some
states or provinces/jurisdictions do not allow the exclusion or limitation of incidental or
consequential damages for consumer products, and some states or provinces/jurisdictions
do not allow limitations on how long an implied warranty lasts. In such states or
provinces/jurisdictions, the exclusions or limitations of this limited warranty may not
apply to you. This limited warranty gives you specific legal rights. You may also have
other rights that vary from state to state/jurisdiction to jurisdiction. You are advised to
consult applicable state and provincial/local laws for a full determination of your rights.
Please call Technical Support Center to report a defective product.
Hours: M-F 8:30am – 5:30pm PST
To avoid delays, please DO NOT SEND ANY BenQ product to BenQ or BenQ
Authorized Service Provider without BenQ’s authorization.