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Page updated: May 2020

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SW320

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Do I have to select ICC profile after selecting the calibration1, 2, or 3?
Why do flickering or color shifting only occur on my monitor when I use Photoshop?
How can I display pictures in 10-bit color?
How can I purchase an extension micro USB cable for HotKey Puck/HotKey Puck G2?
What is IPS glow and how can I make it less visible?
What is emulated HDR?
What is HDR10?
What is the difference between DisplayHDR and HDR10?
Why does the message "Emulated HDR" appear on the monitor when playing HDR content?
Why doesn't my monitor wake up when I press the controller keys of the BenQ HotKey Puck G1/G2?
The FTDI driver was not working when connection between PME and BenQ display failed. How do I fix it?
What is the power output of USB port for this monitor?
How can I adjust display settings in Mac OS for BenQ PD/SW series monitors?
How can I disable the monitor pop up message “Your monitor needs to be calibrated"?
What is the difference between PM (Palette Master) and PME (Palette Master Element)?
Where can I find ICC profiles?
What do I need for calibrating the monitor?
Does my montior need to be calibrated before use it?
Do all SW series and PD series monitors support the VESA Quick feature?
How to enable Auto Pivot on PD2720U and PD3220U?
Can I run Palette Master Element on a virtual OS, such as BootCamp, Parallels, or VMware?
Does Palette Master Element calibration software support both Windows and Mac OS?
How to set up custom White Point in Palette Master Element?
How often should I calibrate my monitor?
How long should I warm up the monitor before using it?
Can I change color settings after the calibration is done?
Can I adjust the brightness and luminance target with Palette Master Element?
What is Preset Calibration Mode used for?
How do I resolve the warning message that was displayed when I started to install Palette Master Element on Mac?
Can I calibrate the monitor without using the shading hood?
Can I use third-party calibration software to calibrate my monitor?
What is the difference between HW calibration and SW calibration?
What should I do when my sensor is not recognized by the OS?
How do I to load the correct ICC profile generated by Palette Master Element?
Why is the contrast ratio lower than the claimed value following the result of a measurement?
Why do colours in websites look overly vivid with my SW monitor?
When I enable HDR and WCG in Windows 10, I cannot change any color or brightness settings on OSD. The options are grayed out. What can be done to change the settings in HDR mode?
Why are the calibration results bad when using an HDMI connection?
Why can't Palette Master Element recognize the monitor when connecting to USB 3.0 port?
No image is displayed when I connect the signal cable. Why?
Why does calibration fail (and results in whitish color) with Palette Master Element after upgrading to MacOS 10.15.4?
Why cannot my BenQ monitor display appropriately via a USB-C(Type C) cable?
Do BenQ monitors work with Mac M1/M2?
How can I connect a Mac® M1/M2 to BenQ monitors?
Are BenQ monitors compatible with Apple Mac M1/M2?
How to Fix Mac® M1/M2 External Monitor Flicker?
What is the maximum ECO sensor detection range? Why does the ECO sensor on my monitor not work as intended?
What is image sticking and how to avoid or get rid of it?
What is backlight bleed or backlight leakage?
Why does my monitor have flickering?
Is there a protective film or plastic film was applied to my BenQ monitor screen that needs to be peeled off?
Do I need to install the WHQL (Windows Hardware Quality Labs) driver in Windows for my BenQ monitor? Is there an updated version of the WHQL driver?
Does BenQ monitor use full-array LED lighting or edge-lit LED lighting?
Are all BenQ monitors or only certain models mercury free?
How can I check whether the monitor backlight is DC (direct current) driven or PWM (pulse width modulation) driven?
Are there any hazardous substances contained in the product? If so, in which part of the product? What are the ways to reduce any risk of exposure to hazardous substances while using the product?
Are there any other ways to eliminate image sticking?
How can I avoid image sticking in the first place and try to remove it if it happens?
Where can I find the latest driver for my LCD monitor?
Can a DVI cable carry audio?
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