FAQs

• Can I use Eye-CareU on my PC and monitor at the same time?

  No, Eye-CareU could only be applied on a single device at a time.

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• What to do to make sure I’m using the latest version?

  Please turn on "auto update" in settings so it will check for updates automatically. Please click and follow the instructions below, or read on to learn more about this topic.

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• Will Eye-CareU keep running after its program window shut?

  Yes. Eye-CareU keeps running even after the application window is closed. You can also disable this on the advanced setting page.

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• Will the Eye-CareU timer go on running with monitor removed?

  No. Eye-CareU will be restarted when the monitor is connected again, and the timer will reset all settings.

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• What is the required OS to install Eye-CareU?

  Please click and follow the instructions below, or read on to learn more about this topic.

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• What's the difference between break reminder and force break?

  Break reminder sends a notification message every work period time. If you keep skipping breaks, force break will act to lock the screen for 10 minutes. If you want to unlock the screen before the break's up, you need to enter the right answer to the question.

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• Can I use Eye-CareU on non-compatible monitors?

  Eye-CareU supports non-compatible monitor and devices with only limited functions. Please click and follow the instructions below, or read on to learn more about this topic.

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• Check if your BenQ monitor/software is compatible with M1/M2/M3?

  Find more info to see if your BenQ monitor/software is compatible with M1/M2/M3 here. Please click and follow the instructions below, or read on to learn more about this topic.

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