Cookie Setting

We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

How can I change my BenQ cookie settings?

Page updated: May 2020

Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

Please check your cookie settings below and turn on any cookies you’re happy with.

“Strictly necessary” cookies can’t be turned off. But Functional and Performance cookies can be turned on or off below. You can learn more about cookies and what they do on our other pages.

If you've chosen to block third-party cookies on your browser, your cookie preferences won't carry over from benq.eu to benq.xx and vice versa. Please make sure to set your cookie preferences in both places.

  • On

    Strictly necessary cookies

    These cookies are essential so that you can move around the website and use its features. Without these cookies services you have asked for cannot be provided.

    See list of strictly necessary cookies

  • On

    Off

    Functional cookies

    These cookies allow the website to remember choices you make to give you better functionality and personal features.

    See list of functional cookies

  • On

    Off

    Performance cookies and advertising cookies

    Performance cookies

    These cookies help to improve the performance of BenQ. If you want to opt-out of advertising cookies, you have to turn-off performance cookies. We also use Google Analytics, SessionCam and Hotjar to track activity and performance on the BenQ website. You can control the information provided to Google, SessionCam and Hotjar.  To opt out of certain ads provided by Google you can use any of the methods set forth here or using the Google Analytics opt out browser add-on here. To opt-out of SessionCam collecting data, you can disable tracking completely by following link：https://sessioncam.com/choose-not-to-be-recorded/. To opt-out of Hotjar collecting data, you can disable tracking completely by following link：https://www.hotjar.com/privacy/do-not-track/.

    See list of performance and advertising cookies

     

    Advertising cookies

    These cookies are used to track your activity on the BenQ website and other websites across the Internet, help measure the effectiveness of our advertising campaign and deliver advertisements that are more relevant to you and your interests. We use various advertising partners, including Amazon, Facebook, and Google. These cookies and other technologies capture data like your IP address, when you viewed the page or email, what device you were using and where you were. You can find out how to avoid them below.

    See list of performance and advertising cookies

     

We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

Cookie Setting Find More
Price Qty

Get FREE shipping in the US for orders over $35 + FREE returns within 30 days

Get FREE shipping in the US for orders over $35 + FREE returns within 30 days

Game Of The Year: Join for a chance to win a gaming projector!

Learn More

Game Of The Year: Join for a chance to win a gaming projector!

Learn More

When my device is connected to the speaker via Bluetooth, why does the speaker sometimes fail to produce any sound and the microphone does not work?

06-06-2024

If your speaker is not producing any sound, please ensure that:

  1. You have disconnected the audio cable from the speaker.
  2. The volume level on the speaker is not at its lowest.
  3. You have increased the volume level on the Bluetooth device.
  4. The device is already connected to the speaker, and then check that “treVolo U” is selected in the Bluetooth device list.
  5. To use the speaker to play music and sound for content on your PC, enter the audio menu of your PC and select the PC itself as the microphone and “treVolo U stereo” as the speaker.
  6. To use the speaker for online courses or calls on your PC, enter the audio menu of your PC and select “treVolo U Hands-Free AG Audio” as the microphone and “treVolo U Hands-Free AG Audio” as the speaker.

If your microphone is not working, please ensure that:

  1. The device is already connected to the speaker, and then check that “treVolo U” is selected in the Bluetooth device list.
  2. If you are using a PC to connect to the speaker, in the audio menu of the PC select “treVolo U Hands-Free AG Audio” as the microphone and select “treVolo U Hands-Free AG Audio” as the speaker.
  3. If the microphone is still unable to receive audio, use an audio cable to connect to the speaker.

Applicable Models

treVolo U

Was this information helpful?

Yes No
TOP