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How can I change my BenQ cookie settings?

Page updated: May 2020

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“Strictly necessary” cookies can’t be turned off. But Functional and Performance cookies can be turned on or off below. You can learn more about cookies and what they do on our other pages.

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    These cookies help to improve the performance of BenQ. If you want to opt-out of advertising cookies, you have to turn-off performance cookies. We also use Google Analytics, SessionCam and Hotjar to track activity and performance on the BenQ website. You can control the information provided to Google, SessionCam and Hotjar.  To opt out of certain ads provided by Google you can use any of the methods set forth here or using the Google Analytics opt out browser add-on here. To opt-out of SessionCam collecting data, you can disable tracking completely by following link：https://sessioncam.com/choose-not-to-be-recorded/. To opt-out of Hotjar collecting data, you can disable tracking completely by following link：https://www.hotjar.com/privacy/do-not-track/.

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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Android TV cannot connect to Wi-Fi. How can I fix this problem?

04-18-2023

Please refer to the following troubleshooting steps to fix Android TV connection issues.

1. Check if there’s any access restriction active on your Wi-Fi router

    • If access restriction is active, please disable it in router settings and try to
       re-connect to the Wi-Fi router  by going to “Settings” > “Network
       Internet”on Android TV. 

    • If there’s no access restriction active, please go to step 2.

2. Check if a network connection is available by restarting the Wi-Fi router
    and Android TV by going to “Settings” > “Device Preferences” > “Reboot”

     • You may refer to this video for more details:

    • If a connection is still not available, please go to step 3

 

3. Check if the latest dongle firmware is running on your Android TV by
    going to “Settings” > “About” > “Build”

    • You may refer to this video for more details: 

   • If you're not running the latest firmware, please update the dongle
     firmware by connecting to another network

   • If the latest firmware is installed, please go to step 4

 

4. Check if the connection to the mobile hotspot is working by going to
    “Settings” > “Network & Internet” on Android TV

    • If a connection is still not available, please reach out to the BenQ service
      center in your area for further assistance

Applicable Models

GP500, GS50, GV11, GV30, HT3550i, TH685i , TK700STi, TK850i, V7050i, X1300i, X3000i

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