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Page updated: May 2020

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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How to troubleshoot the horizontal white lines that occasionally appeared in the frame and then disappeared?

05-30-2019

Please refer to below table for possible causes and corresponding actions to take:

Possible Cause Action to Take
Possible Cause
HDMI cable cannot pass mass data.
Action to Take
Use another HDMI cable that supports 4K 60Hz for connection.
Possible Cause
Color space setting is incorrect.
Action to Take
Change the color space setting from "YUV 4:4:4" to "YUV 4:2:2" or "YUV 4:2:0". 

Applicable Models

HT3550, HT3550i

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