How to solve the no audio output from a BenQ monitor's built-in speaker?

04-28-2025

1. Check the specification of your monitor and find out whether it comes with
a built-in speaker.

2. Make sure to plug and connect the correct port on the monitor.

If the headphone or external speaker is connected to your monitor, try to remove it.
When using HDMI, DisplayPort, or USB-C as the output source, audio
is transmitted via the same cable alongside video.

3. Check the sound settings on your computer (Windows/Mac)

Windows:
1. Go to Windows settings, select System, then click the sound option.
Choose the output device from the monitor, then adjust the volume.
2. When you cannot find your monitor on the output device list, unplug and
replug the cable.

Mac:

1. Go to Mac settings, then click the Sound option. Choose the output
device from the monitor, then adjust the volume.
2. When you cannot find your monitor on the output device list, unplug and
replug the cable.

4. Check the volume settings of your monitor

Menu > Audio > Speaker

For more detail, refer to the video link:

Applicable Models

BL2283(EOL), BL2381T(EOL), BL2405HT, BL2411PT, BL2420PT, BL2423PT, BL2480(EOL), BL2480T, BL2485TC(EOL), BL2486TC | 23.8" USB-C 100Hz Business Monitor, BL2490, BL2581T(EOL), BL2711U, BL2780(EOL), BL2780T, BL2785TC(EOL), BL2786TC | 27" USB-C 100Hz Business Monitor, BL2790, BL2790QT, BL3290QT, EL2870U, EW2480, EW2770QZ, EW2775ZH, EW277HDR, EW2780, EW2780Q, EW2780U, EW2790Q, EW2790U, EW2880U, EW3270U, EW3270ZL, EW3280U, EW3290U, EW3880R , EX240, EX240N, EX251, EX2510, EX2510S, EX270M(EOL), EX270QM(EOL), EX271, EX2710, EX2710Q, EX2710R, EX2710S , EX2710U, EX2780Q, EX3210R, EX3210U, EX3410R, EX3415R, EX480UZ, GL2450HT, GL2460BH, GL2460HM, GL2580HM, GL2706PQ, GL2760H, GL2780, GW2270, GW2270HM, GW2280, GW2283, GW2381, GW2470HM, GW2480(EOL), GW2480L, GW2480T, GW2480TL, GW2485TC(EOL), GW2486TC, GW2490, GW2760HL, GW2760HS , GW2765HT, GW2780, GW2780T, GW2785TC, GW2786TC, GW2790, GW2790QT, GW3290QT, MA270U, MA320U, PD2500Q, PD2506Q, PD2700Q, PD2700U, PD2705Q, PD2705U, PD2705UA, PD2706QN, PD2710QC, PD2720U, PD2725U, PD2730S, PD3200Q, PD3200U, PD3205U, PD3205UA, PD3220U, PD3225U, PD3226G, PD3420Q, PV3200U, RD240Q

Show less

Was this information helpful?

Yes No

Chat & Form

Live Chat

Get real time support from our BenQ Experts.

I need to repair my BenQ products. Request Repair
To get technical support and more for my BenQ products. Get Started

Strictly necessary cookies

Functional cookies

Performance cookies and advertising cookies

How to solve the no audio output from a BenQ monitor's built-in speaker?