Price Qty

6.10- 6.20 Summer of Gaming: Use Code GAME10 to save up to $200 on selected gaming monitors and projectors

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6.10- 6.20 Summer of Gaming: Use Code GAME10 to save up to $200 on selected gaming monitors and projectors

Complete a quick survey to get 10% discount on the newest TK710 & TK710STi

Learn More

Complete a quick survey to get 10% discount on the newest TK710 & TK710STi

Create BenQ account to get tech-savvy tips & member-exclusive offers.

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Create BenQ account to get tech-savvy tips & member-exclusive offers.

What can be done when the remote control is not working?

03-31-2023

If the remote control is not working, please check the following:

1. Make sure EnSpire is logged in.

2. Make sure dongle is inserted.

3. While using the remote control, please check the LED is flickered properly:

    a. if there is no flickering, it means that the battery had run out, battery
        replacement is needed. If still not working, contact BenQ customer
        support.

    b. If the LED is showing red, then it means the battery is about to run out.
        Change battery immediately.

    c. If it is flickering normally, and dongle seemed installed properly,  remote
        control still not working, please contact BenQ Support immediately.

Applicable Models

ideaCam S1 Pro

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