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How can I change my BenQ cookie settings?

Page updated: May 2020

Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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There's no audio from the projector when I play video from a USB stick. What can I do to fix this?

06-12-2023

It is possible the audio codec of the video you're playing isn't supported by the projector, even though the file extension of the video appears valid.

Please follow the steps below to check whether the audio codec is supported.

1. Go to here to download and install the “MediaInfo” tool

2. Run “MediaInfo” and click “File”.

3. Click “Open” and select “File” to open the video you would like to check.

4. Check that the audio codec (highlighted in red) is listed in the table below.
    If it is not, that audio codec is not supported.

 

Item

File extension

Document

N/A

Photo

JPG (.jpg, .jpeg), PNG (.png), BMP (.bmp), GIF (.gif)

Item

File extension

Codec

Description

Video

MPEG program stream (.mpg, .mpeg, .mp4)

MOV (.mov)

FLV (.flv)

MPEG transport stream (.ts)

ASF (.asf)

WMV (.wmv)

AVI (.avi)

MKV (.mkv)

MPEG 1 & 2 MP @ HL

MPEG-4 ASP @ LS

MPEG-4 SP

H.264 BP. MP. HP @L4.2

HEVC. MP&H @ L4.0

Max. 1920 x 1080
@30fps
(Only H.264 Max.
1920 x 1080 @60fps)

Audio

MP3 (.mp3)

WAV (.wav)

FLAC (.flac)

*Supports Audio only

 

 

MPEG-1 L1-3

FLAC

Subtitles

N/A

5. To convert an unsupported audio codec to a supported audio codec, please
     go to here

Applicable Models

GV10

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