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Page updated: May 2020

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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There's no audio from the projector when I play video from a USB stick. What can I do to fix this?

06-12-2023

It is possible the audio codec of the video you're playing isn't supported by the projector, even though the file extension of the video appears valid.

Please follow the steps below to check whether the audio codec is supported.

1. Go to here to download and install the “MediaInfo” tool

2. Run “MediaInfo” and click “File”.

3. Click “Open” and select “File” to open the video you would like to check.

4. Check that the audio codec (highlighted in red) is listed in the table below.
    If it is not, that audio codec is not supported.

 

GV30 Codec

Item

File Extension

Codec

Description

Video

MPEG program stream (.mpg, .mpeg)

MPEG transport stream (.ts, .trp, .tp)

MP4 (.mp4, mov)

AVI (.avi)

MKV (.mkv)

ASF (.asf)

MPEG1/2

MPEG4

H.263

H.264

VC1

HEVC

Max. 1920 x 1080
@ 30fps

(only H.564 max. 1920 x 1080 @60fps)

Audio

WAV (.wav)

MP3 (.mp3)

MP4 (.m4a)

AAC (.aac)

FLAC (.flac)

MPEG1/2 L1, L2, L3

AAC-LC

LPCM

FLAC

5. To convert an unsupported audio codec to a supported one, please go to
    here
    

Applicable Models

GV30

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