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Page updated: May 2020

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My DP1310 is not working as expected, what should I do?

09-14-2023

If your DP1310 is not working correctly, possible reasons may be power, connection, drivers, your laptop, and cables:

- Power:
  Make sure you use the provided 180W power adapter to connect the DP1310
  to a power socket. After connecting, press and hold the green button on the
  front for 3 seconds to turn the PD1310 on (the LED will light up).

- Connection:
  Make sure all connections are correct. For detailed connection instructions,
  please refer to the product manual, quick start guide, and the following
  how-to video

- Drivers:
  Verify that the latest version of the DisplayLink driver is installed on your
  laptop. If you have the newest version of the DisplayLink driver but still
  experience problems, try removing the power adapter of the DP1310 and
  completely removing and reinstalling the DisplayLink driver while
  disconnecting your laptop from the DP1310.

  For instructions on completely removing the DisplayLink driver, please refer
  to here for more information

- Cable:
  Try replacing different video cables (HDMI, DisplayPort) and use the provided
  USB-C cable.

  If you have already tried the above and still can't solve the problem, please
  contact BenQ Customer Support for further assistance, and describe in full
  what troubleshooting actions you have performed so they can assist you
  more efficiently. 

Applicable Models

beCreatus DP1310

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