LED behavior
This chapter describes the basic BenQ Board Pro RP04 interactive display operations.
Power button
LED status
Display status
Description
On
The display is powered on and awake.
Asleep
The display is powered on and in sleep mode.
Powered off
The display is powered off, connected to a power source, and the power switch is on.
Power switch off
The power switch is off or the display is not connected to a power source.
Operations
Operation
User Action
Result
Power on
Press the button while the display is powered off.
The displays powers on.
Sleep
Press the button while the display is powered on and active.
The display goes into sleep mode.
Wake up
Press the button while the display is in sleep mode.
The display wakes up.
Power off
Press and hold the power button for three seconds.
A countdown timer appears and powers off the display in 10 seconds.
Force power off
Important
Use this method only when the display is unresponsive.
Press and hold the power button for 10 seconds.
If this fails, use the power switch at the bottom of the board.
The display shuts down.
User access
BenQ recommends binding BenQ Boards to AMS for more convenient and secure access to the board, user profiles, and data. When AMS is enabled, users can log in to access BenQ Board features as well as their local and cloud-based files and folders. For details, see Binding the display to AMS.
Logging in
Login Method
User Action
Log in as a guest
Tap Guest.
Log in with AMS credentials
- Tap Log in.
- Enter a valid user name and password.
Log in using SSO
- Tap Log in.
- Tap Sign in with SSO.
- Select a directory service.
- Enter a valid user name and password.
Log in through QR code
1. Tap Log in.
2. Tap QR code.
3. Scan the QR code.
4. Enter a valid user name and password.
Note
Users only need to enter their credentials the first time they log in using a QR code.
Logging out
- Tap the user account icon on the bottom left corner of the screen.
- Tap Log out.
Tip
Administrators can enable Idle Session Logout on AMS to ensure that the board is logged out when it remains inactive for a set period of time. This prevents unauthorized access to the display and the user data in case the original user forgets to log out of their account.
User interface
Home screen
After logging into the BenQ Board, users will have access to their own Home screen. Users can personalize this screen by changing their wallpaper, adding their preferred app shortcuts and widgets, and customizing the layout to match their workflow.
- Sidebar
- Page navigation
- Taskbar
- User account
- App dock
- Connections and settings
- Apps, widgets, and bookmarks
- Volume controls
- Network connection status
- Notifications
Changing the wallpaper
1. Tap the user account icon at the bottom left corner of the screen.
2. Tap Personal Settings → Wallpaper Settings.
3. Select a wallpaper image.
Note
The image list only appears when there are image files saved on the display or on any connected USB device.
4. (Optional) Edit the image.
5. Tap Save copy.
Note
If you are logged in to AMS, the wallpaper will be synced with your AMS account.
Adding app shortcuts and widgets
- Tap
.
- Tap Apps or Widgets.
- Tap and drag an app or widget from the menu to the Home screen.
Tip
Apps can be dragged into the app dock either from the Apps menu or the Home screen. The app dock can hold a maximum of seven apps.
Removing apps and widgets
- Tap and hold the app or widget. The Remove box appears.
- Drag the app or widget to the box.
Adding a new Home screen page
- Tap and hold an app or widget.
- Drag the app or widget to the rightmost edge of the screen.
The board adds a new Home screen page. - Drop the app or widget onto the new page.
Note
Screens without apps or widgets are automatically deleted.
Managing notifications
The BenQ Board automatically receives the latest firmware and apps updates once it is connected to the internet. Every time a new update is available, a red badge appears on the Notifications icon 
. Tap the icon to open the Notifications window.
. Tap the icon to open the Notifications window.
UI Element
Description
Pop-up messages
Enable/Disable pop-up notifications.
Show/Hide the update details.
Update
Tap this to download and install the update.
Warning
- The firmware update requires a system restart. Make sure to save all important data before proceeding.
- The update process may take a few minutes to complete. Ensure that there are no interruptions. Do not power off the device or disconnect from the internet to prevent permanent damage to the display.
Tap this to delete the notification.
Clear All
Tap this to clear all notifications.
Tip
In case an update is deleted from the list, it can still be installed through the Settings menu. For details, see Updating the firmware.
Gestures
Use the following hand gestures to navigate and modify the Home screen or access the Settings menu.
Hand Gesture
Description
Tap an app or widget
Open app or interact with widget
Hold and drag an app, widget, or window
Move app icon, widget, or window
Swipe left or right
Show next or previous Home screen
Swipe up from the bottom edge of the screen
Open the Settings menu
For details, see Settings.
Tap and hold two fingers
Open the Floating Tool
For details, see Floating Tool.
Sidebar
Tapping the bars at the left or right sides of the screen opens the sidebar menu.
UI Element
Description
1 Home
Go to the Home screen.
2 Back
Go back to previous screen.
3 Recent
Access recently used apps and input sources.
4 Quick launch
Access the app drawer to quickly launch apps.
5 Recently used apps
List of three most recently used apps.
6 Connections
Open the Connections menu.
7 EZWrite
Open EZWrite.
8 Freeze
Freeze the screen.
9 Floating Tool
Access the Floating Tool.
For details, see Floating Tool.
Enabling the sidebar
The sidebar is enabled by default. In case it is disabled, perform the following steps:
The sidebar is enabled by default. In case it is disabled, perform the following steps:
- Open the Settings menu.
- Tap Advanced.
- Enable Sidebar.
Floating Tool
The Floating Tool gives you access to different annotation and screen recording tools.
There are three ways to open the Floating Tool:
- Sidebar: Tap Floating Tool
from the sidebar menu.
- Gesture: Hold two fingers on the screen for three seconds.
- Always on: Tap
Enabling the Floating Tool gesture
- Press the Settings button
.
The BenQ Board settings menu appears. - Tap Advanced.
- Enable Floating Tool gesture.
Enabling the always-on Floating Tool
- Open EZWrite 6.
- On the menu bar, tap
→
- Enable Always-on Floating Tool.
Button
Description
Minimize or expand the Floating Tool.
Close the Floating Tool.
Enable the Pen tool, which allows you to write or draw over any content displayed on screen.
Enable the highlighter tool, which allows you to highlight any content displayed on screen.
Enable the laser pointer.
Erase annotations. Use the finger or strikethrough eraser, or clear all on-screen annotations.
Open the toolbox to access the calculator, timer, stopwatch, scoreboard, random draw, spotlight, unit converter, and spinner.
Record the screen including audio and save it as video.
Select between taking a regular screenshot, which you can save or send to EZWrite, or freezing the screen.
Hide all the annotations and operate the screen.
Google interface
Users who fail to enable BenQ services during the BenQ Launcher setup will get the default Google user interface. They will not have access to the BenQ device and user management platforms as well as the sidebar and custom BenQ Board settings.
1. Back
2. Home
3. Recent apps
To enable BenQ services, users must reset the display to its factory settings and then set up the BenQ Launcher. For details, see the following topics:
Connections
The BenQ Board Pro RP04 has several ports that can be used to input and output data and media.
Use
Description
Ports
Touch
These connections allow users to control their laptops from the BenQ Board touchscreen. For details, see Touch.
- USB-C
- USB Type-B with HDMI, VGA, or DisplayPort*
Input
These connections allow users to display their device screen and play audio and video content on the BenQ Board. For details, see Input.
- HDMI
- DisplayPort*
- 3.5 mm microphone jack
Output
These connections allow users to extend the BenQ Board screen to another device. For details, see Output.
- HDMI-OUT*
- S/PDIF
- 3.5 mm audio out jack
Device management
This connection allows administrators to configure the BenQ Board settings with their laptop or local management console. For details, see Device management.
- RS-232
Note
* The DP port and HDMI out port are for selected models only.
Important
BenQ strongly recommends connecting devices directly to the display for optimal performance. The BenQ Board supports a maximum of up to four USB tiers. The use of additional USB hubs, extenders, and faceplate devices, introduce additional tiers and other external factors such as poor cable quality, radio frequency interference, electrical interference, and such that may affect the touchscreen functionality or cause other issues.
Touch
The touch module of the display supports plug-and-play operation. Users do not need to install additional drivers on their device computer. There are two ways to enable touch connections: using the USB-C port and using the Touch USB port.
Connection
Configuration
USB-C
Connect the input device to the USB-C port on the front panel.
Touch USB
The display has two Touch USB ports that are assigned their own dedicated media input ports.
a. HDMI must be used with the TOUCH-USB port on the front panel.
b. HDMI1/HDMI2/DP must be used with the TOUCH-USB port on the left panel.
Important
- Avoid blocking the inner sides of the touchscreen frame to ensure a smooth and accurate touch experience.
- If there are issues with the image quality when using a Touch USB connection, use another USB Type-A to Type-B cable.
Input
Connection
Configuration
HDMI DisplayPort (selected models only)
Connect the input device to any of the HDMI ports on the front and left panels or DP port on the left panel.
3.5 mm microphone jack
Connect the microphone to the 3.5 mm jack on the bottom panel.
Output
Connection
Configuration
HDMI out (selected models only)
Connect the output device to the HDMI out port on the right panel.
S/PDIF
Connect the audio output device to the S/PDIF port on the bottom panel.
3.5 mm audio out jack
Connect the audio output device to the 3.5 mm audio out jack on the bottom panel.
Device management
Connection
Configuration
RS-232
Connect the management console using the RS-232 port on the bottom panel.
USB ports
USB connectors
When connecting devices to the any of the display’s USB ports, ensure the following:
- The maximum cable length is 5 m (16.4 ft) for USB 2.0 slots and 3 m (9.84 ft) for USB 3.0 slots.
- The BenQ Board RP04 limits the number of USB connections. If all USB slots are occupied and a USB hub is connected to the display, it will not recognize any new USB input devices.
Remote control
1. Power button
2. Channel return button
3. Favorite program button
4. Multimedia buttons
5. Numeric buttons (0-9)
6. Screenshot button
7. Volume buttons
8. WPS button
9. Write button
10. Blank screen button*
11. OK button
12. Direction buttons
13. Return button
14. Home button
15. Freeze screen button
16. Menu button
17. Eye-care button
18. Media player button
19. Channel selection buttons
20. Mute button
21. Channel list button
22. Meeting mode button
23. Information button
24. Input source button
Note
* The behavior of the blank screen button can be configured in the Display settings menu.
Usage guidelines
- Keep the remote control cool and dry at all times. Prolonged exposure to direct heat and humidity may cause it to malfunction.
The following guidelines are only applicable when using the IR sensor.
- Keep the IR sensor away from direct sunlight or a strong light source as this may disrupt the remote control signal. Adjust the room lighting or the placement of the display to ensure proper communication with the IR sensor.
- The maximum remote control distance is 8 m (26.24 ft) from the IR sensor.
- The remote control must be within the horizontal range of 60 degrees and the vertical range of 50 degrees to ensure proper transmission to the IR sensor.
