Internet connection
This chapter provides specific hardware and firmware installation and configuration steps.
Adding the display to DMS
The BenQ Device Management Solution (DMS) is a device management platform that allows IT administrators to remotely manage their BenQ interactive displays. For more information on DMS, refer to the DMS user manual.
Tip
Before unboxing each display, IT administrators can add each one to their DMS device list by scanning the device serial number barcode. BenQ recommends performing this step for easier device and firmware management.
1. Install and launch the DMS app on a mobile device.
2. Log in with a DMS administrator account.
3. Tap +.
4. Scan the serial number barcode on the side of the box.
5. Enter a device name and description, and then tap Add.
Unboxing
Warning
To prevent serious physical injuries and damages to the display, ensure that the display is installed by at least two qualified technicians. BenQ accepts no liability for installations not performed by a professional technician.
1. Place the box in an upright position on a clean, dry, stable surface.
2. Remove the box.
a. Cut the box straps.
b. Unfasten the clips. Simultaneously pinch the handles together, and then pull it out. The total number of clips varies by model.
c. Using the flaps on the side, carefully lift the box off the display.
3. Remove the panel protectors.
4. Collect all accessories.
Important
Ensure that each box and their contents are accounted for before disposing any of the original packaging. For details, see Package contents.
5. Carefully cut the protective cover.
Tip
For easier removal of the display, cut three sides of the cover.
Mounting
The interactive display comes with a preinstalled wall mount that can be replaced with a different mount to meet specific requirements. Refer to the third-party wall mount or trolley mount user guide for the installation instructions.
Warning
To prevent serious physical injuries and damages to the display, ensure the following:
- The display is installed by at least two qualified technicians. BenQ accepts no liability for installations not performed by a professional technician.
- The display is securely mounted in accordance with the installation instructions.
Mounting the display on a wall
Note
The images shown here are for reference only and may differ from the actual appearance of the product.
Important
To maintain proper ventilation, ensure that there is at least 10 mm (0.39 in) of clear space between the back of the display and the wall. Take note of this when installing the wall mount.
(a) Display
(b) Wall
1. Ensure that the mounting plate is securely attached to the wall.
2. Ensure that the mounting brackets are securely attached to the display.
3. Carefully lift the display to its upright position, and then carry it towards the plate.
Important
- The display should be handled by two people, one person on each side.
- Use both hands to lift the display. Keep one hand on the handle with the other hand supporting the side or bottom corner.
4. Align the bracket hooks with the plate, and then carefully mount the display onto the wall.
5. Attach the locking screws until they are fully secured to the mount.
Mounting the display on a trolley
1. Lock all the trolley wheels in place.
2. Ensure that the mounting brackets are securely attached to the display.
3. Carefully lift the display to its upright position, and then carry it towards the trolley.
Important
- The display should be handled by two people, one person on each side.
- Use both hands to lift the display. Keep one hand on the handle with the other hand supporting the bottom corner.
4. Align the bracket hooks with the mounting plate, and then carefully mount the display onto the trolley.
5. Attach the locking screws until they are fully secured to the mount.
Removing the original wall mount
Note
The images shown here are for reference only and may differ from the actual appearance of the product.
1. Place padding on a flat, horizontal, and object-free surface.
Important
- Ensure that the padding is clean, soft, and dry to prevent leaving marks on the screen.
- Ensure that the size of the padding is larger than the display.
2. Gently lay the display on the padding with the screen facing down.
Warning
To prevent damages to the display, do not step, lean, or put pressure on the display when removing the wall mount.
3. Remove the screws securing the mounting plate.
4. Carefully remove the plate.
5. (Optional) Remove the mounting brackets.
If the height of the brackets needs to be adjusted or the brackets themselves need to be replaced to match a different wall mount, you can remove the existing brackets.
a. Remove the screws securing the mounting brackets.
b. Carefully remove the brackets.
Installing mounting brackets
Note
The images shown here are for reference only and may differ from the actual appearance of the product.
1. Place padding on a flat, horizontal, and object-free surface.
Important
- Ensure that the padding is clean, soft, and dry to prevent leaving marks on the screen.
- Ensure that the size of the padding is larger than the display.
2. Gently lay the display on the padding with the screen facing down.
Warning
To prevent damages to the display, do not step, lean, or put pressure on the display when installing the mounting brackets.
3. Align the holes of the mounting brackets with the holes at the back of the display. Adjust the placement of the brackets depending on the height requirements of the room. For details, see VESA specifications.
4. Attach the screws to secure the brackets in place.
Important
Ensure that all the all screws are securely attached to the brackets. The recommended torque is 470-635 N•cm (41.59-56.20 lb•in).
(a) Display
(b) Wall mount bracket
Powering on the display
1. Ensure that the power cord is connected to the display and a power source.
Important
- The supplied power cord supports 100-240V AC.
- The cord varies depending on the region. Make sure to use the appropriate type.
- Protect the power cord from being snagged, stepped on, or pinched, particularly near the plug and the point where it is connected to the display.
- Be aware of power loading when using extenders or multiple-outlet power boards.
2. Ensure that the power switch is turned on.
3. Press the Power button on the front control panel or remote control
External PCs
Use a different operating system and expand the computing capacity of the BenQ Board by installing an OPS slot-in PC
Installing an OPS slot-in PC
1. Power off the BenQ Board.
2. Disconnect the power cord from the electrical outlet.
3. Remove the slot cover.
a. Locate the OPS slot cover.
b. Remove the screws and the cover.
Tip
Store the cover in case there is a need for it in the future
4. Slide the PC into the slot until it locks in place.
5. Attach the screws.
6. Connect the power cord to the electrical outlet.
7. Power on the BenQ Board.
Setting up BenQ Launcher
1. Power on the BenQ Board.
2. Set the language and vision settings, and then tap Start.
3. Perform the steps relevant to your internet connection.
Steps
Wi-Fi
a. Select a network.
b. Enter the network credentials.
c. Tap Next.
Ethernet
Skip to step 4.
Offline
a. Tap Set up offline.
b. Set the date and time.
c. Tap Next.
d. Skip to step 7.
4. Tap Don’t copy.
5. Tap Skip.
6. Tap Skip.
7. Review the permissions, and then tap Accept.
8. Tap Skip.
9. Tap Skip anyway.
10. Carefully read and accept the End-User License Agreement, and then tap Next.
11. Carefully read and agree to the Privacy Policy, and then tap Next.
12. On the BenQ services screen, tap Enable BenQ services, and then tap Next.
Important
BenQ recommends enabling BenQ services, which grant IT administrators full access to display and user management features. Choosing to enable BenQ services at a later time will require you to reset the display to its factory settings and set up the BenQ Launcher
The system will restart automatically.
Upon startup, an installation message for the BenQ wireless screen sharing solution may appear.
13. Optional: Activate AMS.
For details, see Binding the display to AMS.
Binding the display to AMS
The BenQ Account Management System (AMS) is an account management platform that enables users to quickly and securely load and access their personal settings and cloud storage on any BenQ interactive display. For more information on AMS, refer to the AMS user manual.
Tip
Binding the display to AMS, allows users to log in to the device using their BenQ account.
BenQ recommends performing this step for more convenient and secure access to the BenQ Boards, user profiles, and data.
Important
Before performing any of the following steps, ensure that the display is connected to the internet either through Wi-Fi or Ethernet.
1. Tap AMS Service.
2. In the Password field, type admin, and then tap Send.
3. Set a new local administrator password, and then tap Send.
Important
Make sure to set a strong local administrator password to prevent unauthorized access to the display. This password is different from the administrator credentials that are used to log in to BenQ cloud services such as BenQ DMS, AMS, and the Identity and Access Management (IAM) system.
4. Bind the board to AMS.
There are three methods to perform this step:
Methods
Actions
Password
- Enter the AMS administrator credentials.
- Tap Log in.
QR code
- Tap
.
- Scan the QR code.
The login page loads on the device’s web browser. - Enter the AMS administrator credentials.
- Tap Log in.
Note
Administrators only need to enter their credentials the first time they log in using a QR code.