Why is the monitor Daisy Chain/MST (Multi-Stream Transport) feature not working with my Macbook?
MacBook doesn’t support MST(Multi-Stream Transport). Also, MST in general requires DisplayPort version 1.4 and above, so make sure your hardware has that specification (including the cable itself).
Do all SW series and PD series monitors support the VESA Quick feature?
Except for PD2700Q, all SW series and PD series monitors support the 100 x 100mm VESA Quick feature.
Does the AUX audio output of the monitor pass through raw signal or processed signals?
For all PD series models, audio output is in the form of a raw signal.
How does Display Pilot software facilitate better use of your BenQ DesignVue monitor?
Display Pilot is software which integrates quick and easy access for you to best utilize your monitor.
*Desktop Partition: splits your workspace easily in various scenarios without cumbersome dragging and resizing.
*Print Assist: helps you get a good idea of what your work will look like on a printed hard copy and preview results compared to the screen.
*Keyboard Hotkey: creates shortcuts to gain access to different color modes, video inputs, and DualView mode without taking your hands off the keyboard.
*Application Mode: helps assign color modes and switch to different color modes for your chosen apps and various projects.
Are there any hazardous substances contained in the product? If so, in which part of the product? What are the ways to reduce any risk of exposure to hazardous substances while using the product?
In response to your concerns, we would like to inform you that BenQ is devoted to bringing the best quality products to our customers, so all of our display products are manufactured under strict supervision to ensure that they follow local safety regulations and exceed industry standards. We are also in full compliance with RoHS/REACH regulations, as well as California Proposition 65 (also called The Safe Drinking Water and Toxic Enforcement Act), which requests companies across industries to disclose the use of chemicals listed under this Act for their products. For more information about California Proposition 65, please visit this website:
We also want to inform you that BenQ’s display products include lead that can be found on internal PCBA components. For this reason, BenQ, as well as other leading electronics companies, have enforced the required caution labeling, with the fact that electronic components are generally internal to consumer level products, so the potential for consumer exposure to component surfaces is low, and the potential to reach specified exposure levels for the listed substances is even lower. To eliminate the chance of exposure to any hazardous substances, please do not attempt to disassemble your display product and try to repair the PCBA components yourself.
Nevertheless, we want to assure you that customer safety and health when using our products are our first priority. If you still have concerns or questions, please contact your local BenQ customer care team for further assistance.
Why can't I enable MST (daisy chain) function in Extend Mode on my MacBook?
If Mac/MacBook with Mac OS is connected to monitors with Thunderbolt 3 to DisplayPort cable, MST (daisy chain) function can only be enabled in "Mirror Mode".
MST (daisy chain) function can be enabled in both Extend and Mirror modes with below conditions:
How can I detect external USB devices inserted into a PD series monitor's USB port?
Please refer to the following video, which covers most common scenarios and offers setup guidelines.
Why is the Brightness Intelligence (B.I.) function disabled in sRGB, Rec.709, Animation, and User modes on my monitor?
Brightness Intelligence (B.I.) is enabled for all picture modes except Rec.709, sRGB ,Animation, User, and HDR.
How to turn off the message on the screen when Bright Intelligence function is enabled?
Please turn off the on-screen message by following these steps: Go to OSD >> Ergonomics >> Light Meter >> Off.
For detailed descriptions of these steps, please refer to the user manual.