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The projector stuck and error message shows “Installing upgrade package…” when it is powered on. What can I do to fix it?

07-09-2021

This message indicates that firmware OTA upgrade process is not completed and projector is powered off last time. Please follow below steps to fix this issue. When projector is back to normal, make sure that keeping projector connected with power when performing OTA firmware upgrade.
(1) Power off the projector.
(2) Press ECO Blank button first, then press power key together for few seconds to power on projector.
(3) After projector powering on process is done, release the two buttons at the same time.

Applicable Models

PD2500Q 25 inch 2K QHD IPS DesignVue Designer Monitor, PD2700Q 27 inch 2K QHD IPS DesignVue Designer Monitor, PD2700U 27 inch 4K IPS HDR DesignVue Designer Monitor, PD2705Q 27 inch 2K IPS HDR USB-C DesignVue Designer Monitor, PD2710QC, PD2720U 27 inch 4K Thunderbolt 3 DesignVue Designer Monitor, PD2725U, PD3200Q 32 inch 2K QHD DesignVue Designer Monitor, PD3200U 32 inch 4K UHD IPS DesignVue Designer Monitor, PD3220U 32 inch 4K Thunderbolt 3 DesignVue Designer Monitor, PD3420Q 34 inch 2K 21:9 IPS HDR DesignVue Designer Monitor

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