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All-in-one interactive on-shelf solution

Application

How do I connect and start using DMS local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It’s an effective way to lower TCO (total cost of ownership) and energy consumption for your operation. This video will guide you to connect and start using DMS Local.
What options/functions can be controlled by DMS Local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It's an effective way to lower TCO (total cost of ownership) and energy consumption for your operation. This video will show you the function of DMS Local.
How do I delete/unbind the device from DMS Cloud?
If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
Why can't a display be added into DMS Local?
Please update the device definition (JSON) under setting in DMS Local.
Why can't the unit be turned on using DMS Local?
1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection.
How do I add a device by using unique ID for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add a device using unique ID for DMS Cloud.
How do I add a device by using QR code for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add device using QR code for DMS Cloud.
How do I use DMS Cloud to control the device remotely?
Devices can be controlled remotely in DMS Cloud. Please follow the demo video for detail steps.
Where can I find the log for X-Sign player 2.x in Windows?
Please follow the path below to find the log file:
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env"

Further Query

A USB device or adapter dongle doesn’t work or interferes with other USB devices randomly. How can I make them work properly?
USB 3.0 has been found to cause interference that may hinder the performance of nearby wireless devices in the 2.4GHz band, including RF devices, Wi-Fi, and Bluetooth. For wireless devices in the 2.4GHz range, we suggest using the USB port on the front I/O. If the connected device's manual recommends a different USB port, do follow those guidelines. For more details, please refer to the below white paper from Intel.
How do I connect and start using DMS local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It’s an effective way to lower TCO (total cost of ownership) and energy consumption for your operation. This video will guide you to connect and start using DMS Local.
What options/functions can be controlled by DMS Local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It's an effective way to lower TCO (total cost of ownership) and energy consumption for your operation. This video will show you the function of DMS Local.
How do I delete/unbind the device from DMS Cloud?
If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
Why can't a display be added into DMS Local?
Please update the device definition (JSON) under setting in DMS Local.
Why can't the unit be turned on using DMS Local?
1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection.
How do I add a device by using unique ID for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add a device using unique ID for DMS Cloud.
How do I add a device by using QR code for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add device using QR code for DMS Cloud.
How do I use DMS Cloud to control the device remotely?
Devices can be controlled remotely in DMS Cloud. Please follow the demo video for detail steps.
Where can I find the log for X-Sign player 2.x in Windows?
Please follow the path below to find the log file:
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env"