Page updated: May 2020
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請參閱以下故障排除步驟來解決 Android TV 連接問題。
1. 檢查您的Wi-Fi 路由器上是否存在任何活動的訪問限制
• 如果訪問限制處於活動狀態,請在路由器設置中將其禁用,並嘗試通過 Android TV 上的“設置”>“網絡和互聯網”重新連接到 Wi-Fi 路由器。
• 如果沒有激活訪問限制,請轉至步驟 2。
2. 進入“設置”>“設備首選項”>“重新啟動”,重新啟動 Wi-Fi 路由器和 Android TV,檢查網絡連接是否可用。
• 您可以參考此視頻了解更多詳細信息:如何重新啟動Android TV系統
• 如果連接仍然不可用,請轉至步驟 3
3. 轉到“設置”>“關於”>“構建”,檢查您的 Android TV 上是否正在運行最新的 dongle 固件。
• 您可以參考此視頻了解更多詳細信息:如何檢查 Android TV 和 Android TV dongle 固件的版本
• 如果您沒有運行最新的固件,請通過連接到另一個網絡來更新 dongle 固件。
• 如果安裝了最新固件,請轉至步驟
4. 前往 Android TV 上的“設置”>“網絡和互聯網”,檢查與移動熱點的連接是否正常。
• 如果連接仍然不可用,請聯繫您所在地區的 BenQ 服務中心以獲得進一步幫助。
適用產品型號
GP500, GS50, GV11, GV30, TK700STi, V7050i, W1800i, W2700i, X3000i