Device management

DMS Cloud features the device panel to monitor the status of your device. To view detail information of your device, see Quick settings in action bar and Detail information for each device.

Device page overview

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Item

Description

1.  Add

Add a new device/group/tag.

2.  Tags

View and edit tags.

3.  Search

Find specific devices.

4.  Filter

Filter to show specific devices.

5.  Download

Click to export the current data report as a CSV file. The file includes 

6.  Select columns

Customize the information displayed on the list.

7. Device list

Shows enrolled devices.

8.  Groups

Shows all device groups managed by DMS Cloud. See Manage groups for details.

Add groups/tags

  1. Go to  Devices > Devices.
  2. Select  Add > Group/Tag.
  3. Enter a name.
  4. Select Add.

Manage groups

Select  Groups to view all device groups. Select  Collapse to hide the group panel.

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Edit a group name

1. Select  Groups.

2. Point to the group you want to edit. The icon  appears.

3. Select  and choose to Edit group name.

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4. Specify a new name and select Edit.

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Delete a group

1. Select  Groups.

2. Point to the group you want to edit. The icon  appears.

3. Select  and choose to Delete a group.

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4. Select Delete.

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Move groups

1. Select  Groups.

2. In the group panel, select and hold a group you want to move.

3. Slide the group to where you want and drop it.

Quick settings in action bar

Once one or more devices are selected in the device list, the action bar appears. The action bar provides tools for IT administrators to apply general settings quickly.

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Item

Description

1.  Control

Shows the control panel for quick settings. See Control panel.

2.  Tags

Manage tags of the selected devices.

3.  Detail info*

Navigate to detail information page of a device.

4.  Install apps*

Install apps to a selected device.

5.  Manage apps*

Manage installed apps on a selected device.

6.  Apply policy

Apply a certain policy to the selected devices.

7.  Move to group

Move devices to another group. See Move devices between groups.

8.  Unenroll device

Remove the selected device from your organization.

* The option only appears when a single device is selected.

Control panel

1. Go to  Devices > Devices.

2. Select the devices you want to edit. The action bar appears.

3. Select  Control to open the control panel.

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4. Select the control options to make the adjustments.

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5. Select  to close the control panel.

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Delete a device

  1. Go to  Devices > Devices.
  2. Select the device you want to delete.
  3. In the action bar, select  Unenroll device.

Move devices between groups

  1. Go to  Devices > Devices.
  2. Select the devices you want to move.
  3. In the action bar, select  Move to group.
  4. Choose a new group for the devices.
  5. Select Apply.

Apply policy to a device

  1. Go to  Devices > Devices.
  2. Select the devices you want to edit.
  3. In the action bar, select  Apply policy.
  4. Choose the policy to apply.
  5. Select Deploy.

Access device detail

Enter device detail page

1. On the navigation panel, select  Devices > Devices.

2. Select  Detail info from a device you want to edit.

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3. A page with full information of the device appears.

4. Select a tab to view and edit detail information of the device.

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Note

You can also use  Control for quick device settings. See Control panel.

Detail information for each device

Select a tab to view and edit detail information of the device.

  • Status: Shows a full list of control items for the selected device. See Status for details.
  • Apps: Shows the launcher settings and app information. See Apps for details.
  • Logs: Shows each device's action log.
  • Device analytics: Shows each device's data and analytics.

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Status

Shows the status of devices. Most of the device settings can be found here. See below for available options:

Item

Description

1. About

Shows detailed information for a device. You can edit your device name, group and tags here. See Edit common information of a device for details.

2. Privacy and security

3. Update

  • If there’s an available update, click Download and update to execute.
  • To ensure the applications run on your device are up to date, you can turn on the auto application update.

4. Memory and storage

Shows the CPU and memory usage of your device.

  • For CPU and memory, click Optimize to free up memory by stopping background apps.
  • For Storage, click Free up space to delete the user and download folder. Ensure that there are no important files inside before you proceed.

5. Display and volume

  • Allows you to adjust display settings including Brightness, Picture mode, Color temperature, Aspect ratio, Sleep mode and Power save mode.
  • Allows you to adjust display volume.

 

Note: Support for each display settings depends on model.

6. Network

Shows a list of saved networks. To add or delete networks, see Add a network.

7. System

  • Source settings: Set your input source.
  • Advanced settings: Configure the display locks.

 

Note: Support for each display settings depends on model.

8. Automation

Manage automation rules for the smart display. Select  and add an automation. Or follow the Add automation instruction to create an automation first.

9. Command

Enter a command to initiate Sleep, Reboot, or Shut down of the device. Or enter a direct command input to control the display.

10. Delete

Click Delete to remove the device from your DMS list.

Edit common information of a device

  1. On the Devices page, select  Detail info from the device you want to edit. See Enter device detail page for details.
  2. Under the Status tab, go to General > About.
  3. Select  Edit to rename the device or edit its groups and tags.
  4. Select Update/Apply.

Apply policy or security certificates

  1. On the Devices page, select  Detail info from the device you want to edit. See Enter device detail page for details.
  2. Under the Status tab, go to General > Policy and security.
  3. For Policy, select  Edit and choose a policy to deploy. Or follow the Add a new policy instruction to build a policy first. (See Add a new policy.)
  4. Select Deploy to apply the selected policy.
  5. For advanced security purpose, click  Add to upload a security certificates for this device

Add a network

  1. On the Devices page, select  Detail info from the device you want to edit. See Enter device detail page for details.
  2. Under the Status tab, go to Advanced > Network
  3. Click  to add a network.
  4. Ensure the wifi network interface is enabled or the wifi dongle is plugged into the smart display.
  5. Fill up the information of the network.
  6. Click Apply to complete the settings.
  7. If you’d like to delete the saved networks, click  and click Delete.

Apps

Item

Description

1. Launcher settings

2. All apps

See Manage apps on a device for details.

Remotely control BenQ AMS settings

Note

Supported models: RP04, RM04 series

For certain models, you can configure the AMS settings from DMS cloud. Once enabled, BenQ AMS device access settings cannot be changed from the devices and can only be managed by BenQ DMS.

1. On the Devices page, select  Detail info from the device you want to edit. See Enter device detail page for details

2. Go to Apps > Launcher settings.

3. Enable Remotely control BenQ AMS settings.

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4. Under the settings window, enable Activate BenQ AMS. A settings window pop up.

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5. Change your local admin password here and then select Confirm.

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Important

Make sure to set a strong local administrator password to prevent unauthorized access to the display. This password is different from the administrator credentials that are used to log in to BenQ cloud services such as BenQ DMS, AMS, and the IAM system.

6. You can select Access security to adjust other available settings.

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7. The settings under Access security vary by model. Available options include:

Setting

Description

Authentication mode

Enable this setting requires all users to log in with their BenQ AMS account to access the device and its features, including apps, input sources, and sidebars. 

Guest login

Enable this setting allows users without an AMS account to access your device by logging in as a guest.

User-defined screen lock settings

Enable this setting allows BenQ AMS users to configure the Android native screen lock settings.

Enable Authentication mode

You can remotely control the display's AMS settings and enable authentication mode in BenQ DMS.

  1. On the Devices page, select  Detail info from the device you want to edit. See Enter device detail page for details.
  2. Go to Apps > Launcher settings.
  3. Enable Remotely control BenQ AMS settings. A settings window pop up.
  4. Select Activate BenQ AMS.
  5. Set the local admin password or use the default one.
  6. Under Access security, turn on Authentication mode so that no guest login is allowed and all users need to login with their BenQ account to access the smart display.

Wallpaper settings

  1. Under Launcher settings > Wallpaper, click on the image to upload/edit the Main screen and User default home screen.
  2. Switch the toggle to define whether to override user's wallpaper settings.

Manage apps on a device

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  1. View all of the installed apps here.
  2. Updates
    System will automatically check if there’s an available update. Click Update to execute.
  3.  Install
    Select to add specific apps to the display.
  4.  Search
    Select to look for installed apps.
  5. App information & clear app data
    Click on an app, then you can choose to clear cache or clear data.
  6. Uninstall app / Revert update
    Except for the preinstalled apps, you could uninstall or revert app to the last version.