FAQ | BenQ Hong Kong

True 4K UHD HDR Wireless Home Entertainment Projector for Easy Streaming Content Watching | TK810

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“Untrusted device” message pops up on my smartphone when I tried to cast YouTube to my projector. How can I fix it?

Can I use VLC from Google Play store to read files from a USB drive connected to my projector?

What's the maximum USB flash drive capacity the projector can detect?

Does the projector support USB external drives?

How can I set up ARC on a BenQ projector?

Does the projector support native Windows wireless projection protocols?

Can I install apps on the projector? How do I do this?

Flickering occurs when Dynamic Iris is enabled on my projector, what can I do to fix it?

How can I do screen-mirroring on a smart projector?

When I connect my projector with a Bluetooth speaker, there is a lip sync problem. How can I fix it?

Does the projector support HDMI as the default input source once it's completely powered on?

There's no audio output from the internal speaker of the projector. What can I do to fix it?

Several buttons on the Android TV dongle's remote control are not working when I connect it to other BenQ projectors. How can I fix that?

Why did the screen lower a little and then raise up again about one minute before pulling down completely as normal?

Does the projector support native Windows wireless projection protocols?

How can I set up Audio Return Channel (ARC) on my projector?

What is the difference between Brilliant Color and Wide Color Gamut?

Can the projector save personal settings that I've adjusted through the OSD, or do they get reset each time?

How do I connect my Bluetooth speaker or headphones to my projector?

Can I use the projector to watch Netflix?

If streaming video doesn’t play smoothly through my 2.4Ghz wireless network or hot spot from mobile phone, what can I do to improve it?

How do I decide whether to turn on 4K motion enhancer or not?

Is it possible to enable silence mode as default on projector?

How to project Netflix videos with Google Chrome Browser?

How can I avoid the DLP Link signal getting lost sync when watching the Blue-Ray 3D video?

How to mirror the screen of your iPhone, iPad, and MacBook on my Android TV?

How to resolve the message "Out of Range" or "No signal" displayed on a blank screen when connecting the projector to input source devices?

Apps sometimes quit unexpectedly on my Android TV and the system crashes to the home screen. How can I fix this?

The color depth in the OSD menu is incorrect, how can I fix this?

Does the projector support Dolby TrueHD 7.1 format via ARC/eARC?

3D is not working on my projector. How can I fix it?

My projector can't detect HDR. How can I fix that?

What HDMI cable version is compatible with 4K HDR?

How do I clean my projector lens?

What is keystone correction?

How to replace the projector lamp and reset the lamp timer?

The projector gets hot in standby mode. How can I fix that?

I can hear sound, but the screen always goes blank when connecting my mobile device to the projector using a cable or adapter and trying to stream content from Netflix, Disney+, Hulu, and others. How can I fix this?

The projector does not detect 4K, how can I fix this?

How do I plug the SPDIF audio cable into the SPDIF connector?

I cannot use the Android TV dongle's remote control to control Android TV system or my projector? How can I fix it?

Is there a projector that supports Blu-ray 3D movie viewing with Passive Polarized Glasses, like on my TV?

How can I fix the image curve that appears in the top part of the projected image?

What is the Maximum length of HDMI cable I can use?

How long is the suggested working time for models which light source is UHP lamp?

How many pairs of 3D glasses can BenQ projectors sync with at once?

For projectors that use an anamorphic lens, there are Anamorphic 2.4:1/Anamorphic 16:9 options in the Aspect Ratio setting. May I know what they are for?

How do I mute the projector?

Why can’t I use a QR code to log in to the AMS system when the projector is turned on?

Which types of BenQ projectors require a power cycling process?

How should I choose a projection screen?

Can I change the projector lamp myself?

Can I control the BenQ projector with a remote control designed by other manufacturers?

Which reminder messages will stop being displayed after "Reminder Message" is switched off?

Which 3D glasses are recommended for BenQ projectors with 3D features?

Why does the projector not respond to any command when powering on or turning off?

What is LAN Web Control?

Why I cannot use PointDraw on my ChromeBook?

Please don't place the projector in any of the following environments.

How to clean the lens?

The lamp is not on but the fan remains running, what is happening?

Why the keystone value can not be saved after turning off the projector?

The eco mode is much darker than SmartEco mode. Is it normal?

Projection is rather blurry, what can I do?

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