Page updated: May 2020
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請參閱以下故障排除步驟來修復投影儀上與 eARC 相關的音頻問題。
步驟1
•請檢查您使用的HDMI線是否支持ARC/eARC。
•如果電纜不支持ARC/eARC,請更換為支持ARC/eARC 的HDMI 電纜。
•如果電纜支持ARC/eARC,請轉至步驟2。
步驟2
•請檢查投影機和設備上的 HDMI 端口是否都支持 ARC/eARC。
•如果不支持,請更換為支持ARC/eARC的HDMI端口
•如果支持ARC/eARC,請轉至步驟3。
步驟3
•請確保投影機上的電子控制和音頻返回均已啟用。
•如果電子控制和音頻返回未啟用,請啟用投影機上的電子控制和音頻返回。
•如果已啟用,請轉至步驟4。
步驟4
•請檢查您的揚聲器是否支持您想要使用的音頻格式。
•如果不支持音頻格式,請聯繫揚聲器製造商。
•如果音頻格式受支持,如果執行上述所有步驟後揚聲器仍然沒有聲音,請聯繫 BenQ,並提供以下信息以進行進一步調查。
BenQ 投影機、輸入源設備和音頻輸出設備上的 ARC/eARC 設置。 設備和投影儀如何連接。 視頻源設備和音頻輸出設備的型號。 電纜長度和材料。 輸入源的音頻格式。 輸入源媒體平台。 投影儀上運行的固件版本。
適用產品型號
TK700STi, W1800i