Page updated: May 2020
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請按照以下步驟進行故障排除:
1. 重啟投影機並等待 5 分鐘,然後檢查問題是否仍然存在。
2. 檢查Android TV dongle (QS01) 是否安裝在特定的HDMI 端口。 如果不是,請安裝加密狗並再次檢查。
3. 檢查 OSD 菜單中的“BenQ HDMI Media Streaming (QS01)”是否為“ON”。 如果沒有,請將其打開並重啟投影機。
4. 檢查是否可以用投影機鍵盤的“菜單”鍵調出“OSD 菜單”。 如果您不能,請聯繫 BenQ 以獲得進一步幫助。
5. 檢查您是否可以在主屏幕上看到“所有投影儀設置”。 如果您不能,請聯繫 BenQ 以獲得進一步幫助。
6. 長按“OK”配對遙控器。
- 如果遙控器閃紅燈:在彈出配對頁面時,請長按遙控器上的“OK”鍵與Android TV dongle配對。
-如果遙控器閃爍藍燈:請檢查狀態是否為“已連接”(檢查“Android TV設置>遙控器和附件”下的狀態)。 如果不是,請取消遙控器配對,然後將遙控器與 Android TV dongle重新配對。
7. 檢查遙控器上的“Prime Video”按鈕是否工作。 如果沒有,請聯繫 BenQ 以獲得進一步幫助。
8. 檢查遙控器上的“信號源”按鈕是否工作。 如果沒有,請聯繫 BenQ 以獲得進一步幫助。
適用產品型號
GP500, GS50, GV11, GV30, TK700STi, TK850i, V7000i, V7050i, W2700i, X1300i, X3000i