Please enter Web Management and click "Information" on the left. You will see the setting of Wi-Fi Area on the bottom of the page.

You can use "Touch Back" on an interactive flat panel under 2 conditions:

1) The touch panel of the interactive panel is functioning (USB HID required)

2) Connect the Host to the interactive panel with a USB cable (USB Touch port on the interactive
    panel)

You can use "Touch Back" if both your projecor and touch-sensor support USB HID. Connect your projector to Host with a USB wire.

Sorry but no.

InstaShow can only be used in regions of the same Wi-Fi Area but Wi-Fi areas of the U.S. and Europe are different according to the regulation.

Yes, you can.

Yes. To ensure your mobile device has internet access while presenting, please configure the VS25 Receiver in one of the following ways:

1. Ethernet Connection: Plug the VS25 Receiver directly into a network using an Ethernet cable.
2. Repeater Mode: Enable Repeater Mode to bridge the wireless connection to an existing Wi-Fi network

Yes. BenQ InstaShow support Mac extended mode.  

To route audio to the display's speakers, you must manually switch your laptop’s Sound Output to InstaShow.

Windows:

Click the Speaker icon on the taskbar, click the Select a sound output icon (the arrow next to the volume bar), and choose InstaShow (or the name of your display).

macOS:

Open Control Center (top-right corner), click Sound, and select InstaShow as the output device.

No. InstaShow is pre-configured with a specific Wi-Fi Area setting to comply with local regional laws and channel frequencies, taking it to a country with different regulations can cause the wireless transmission to fail or become highly unstable. For guaranteed performance and legal compliance, it is always best to use the device within the region where it was purchased.

Yes, a periodical restart of InstaShow is required. After 24 hours of usage, please power the InstaShow off for 30 minutes then restart. This will ensure stability and the best transmission quality between the Host and Button.

Yes, InstaShow is compliant with HDCP. When HDCP content is shared with InstaShow, the HDCP content will be shown on the HDMI-compliant digital displays.

It is suggested to use a HDMI cable with maximum length of 3 meters on InstaShow.

Wi-Fi Traffic Test in Web Management is designed to help you check your internet speed. We recommend at least 15Mbps for 1080p 60Hz content.

No. InstaShow does not use any software or share PC's CPU resource. Therefore, InstaShow performs well regardless of the performance of your PC.

No, touch back only works on one PC at a time on a full screen.

No. Audio is only supported when projecting a single screen.

For WDC15, WDC25, VS25 we provide "auto smart hopping" mechanism. The Receiver will notify the button to do channel hoppoing when it found unstable wireless traffic. So we do not need "Wi-Fi Traffic" to do the measurement. 

Please find the compatible list in the link:

https://www.benq.com/en-us/business/support/faqs/before-sales/prj-prefaqs-00022.html

Please find the compatible list in the link:

https://www.benq.com/en-us/business/support/faqs/before-sales/prj-prefaqs-00022.html

This is normal and not a cause for concern.

RNDIS is used to support direct‑connection pairing when a TX/HTX is plugged directly into the RX

Windows does not actively use RNDIS, so it may appear as requiring a driver in Device Manager

No driver installation is needed, and this does not affect normal operation

Summary:

Seeing RNDIS in Device Manager is expected behavior and no action is required.

Regarding the time zone function, this behavior can be explained in two parts:

When the device is connected to the Internet

The system will automatically synchronize time via the NTP server and default to the London time zone (UTC +0).

Users will then need to manually adjust the time zone to their local region through the web management interface for the correct local time to be displayed.

When the device is not connected to the Internet

The system cannot automatically synchronize the time. In this case, users can directly set the correct local time zone manually via the web management interface.

The Wi‑Fi SSID (network name) can contain spaces; however, the Wi‑Fi password cannot. Before proceeding with setup, please ensure that the password does not include any spaces.

Yes, the split screen function supports up to 4 inputs from multiple devices.

The default RX output resolution depends on the connected display, and can be up to 4K 60Hz.

No, InstaShow does not support 3D content.

Yes, BenQ InstaShow supports Windows extended mode.

5V/0.9A

Yes, the split screen function supports up to 4 inputs from multiple devices.

The default RX output resolution depends on the connected display, and can be up to 4K 60Hz.

No, InstaShow does not support 3D content.

Yes, BenQ InstaShow supports Windows extended mode.

5V/0.9A

Please try the following:

1. Turn off the power of the host and button, and then turn them on.

2. Resync. the Button to the Receiver again by pressing the hardware buttons on both of them.

The problem is related to the fact that in the battery plan, most of the laptop components deactivate when not used for a certain time. Please follow below steps to fix this problem.

1. Adjust the power plan so that the USB does not deactivate while running on battery

2. Unplug and plug the Button

There is a way to recover from this. Please unplug the USB cable and reconnect it. Then wait about two minutes, and your InstaShow Button will automatically restart to upgrade the firmware.

Please disable network standby mode, then the idle screen or guide screen will stay displayed. You can disable network standby model from web management > Advance Setting.

The changes are related to Macbook design. The resolution can be defined by changing the display setting of the Macbook:
(1) When "Default Retina Display" is selected, it will follow Macbook native resolution.
(2) When "BenQ InstaShow" is selected, it follows the native resolution of the connected display.

Please select "Display" and adjust "Scaling" on the graphics card to adjust the resolution.

This behavior is related to MacBook design. Please use another operating system (e.g., Windows) to change the default Wi-Fi Security option from WPA2/WPA3 Personal Mixed to WPA2, then try again.

Please press the "Mode Key" 1 time to change the mode to "Video Mode" on screen.

Please enter Web Management and click "Information" on the left. You will see the setting of Wi-Fi Area on the bottom of the page.

You can use "Touch Back" on an interactive flat panel under 2 conditions:

1) The touch panel of the interactive panel is functioning (USB HID required)

2) Connect the Host to the interactive panel with a USB cable (USB Touch port on the interactive
    panel)

You can use "Touch Back" if both your projecor and touch-sensor support USB HID. Connect your projector to Host with a USB wire.

Sorry but no.

InstaShow can only be used in regions of the same Wi-Fi Area but Wi-Fi areas of the U.S. and Europe are different according to the regulation.

Yes, you can.

Yes. To ensure your mobile device has internet access while presenting, please configure the VS25 Receiver in one of the following ways:

1. Ethernet Connection: Plug the VS25 Receiver directly into a network using an Ethernet cable.
2. Repeater Mode: Enable Repeater Mode to bridge the wireless connection to an existing Wi-Fi network

Yes. BenQ InstaShow support Mac extended mode.  

To route audio to the display's speakers, you must manually switch your laptop’s Sound Output to InstaShow.

Windows:

Click the Speaker icon on the taskbar, click the Select a sound output icon (the arrow next to the volume bar), and choose InstaShow (or the name of your display).

macOS:

Open Control Center (top-right corner), click Sound, and select InstaShow as the output device.

No. InstaShow is pre-configured with a specific Wi-Fi Area setting to comply with local regional laws and channel frequencies, taking it to a country with different regulations can cause the wireless transmission to fail or become highly unstable. For guaranteed performance and legal compliance, it is always best to use the device within the region where it was purchased.

Yes, a periodical restart of InstaShow is required. After 24 hours of usage, please power the InstaShow off for 30 minutes then restart. This will ensure stability and the best transmission quality between the Host and Button.

Yes, InstaShow is compliant with HDCP. When HDCP content is shared with InstaShow, the HDCP content will be shown on the HDMI-compliant digital displays.

It is suggested to use a HDMI cable with maximum length of 3 meters on InstaShow.

Wi-Fi Traffic Test in Web Management is designed to help you check your internet speed. We recommend at least 15Mbps for 1080p 60Hz content.

No. InstaShow does not use any software or share PC's CPU resource. Therefore, InstaShow performs well regardless of the performance of your PC.

No, touch back only works on one PC at a time on a full screen.

No. Audio is only supported when projecting a single screen.

For WDC15, WDC25, VS25 we provide "auto smart hopping" mechanism. The Receiver will notify the button to do channel hoppoing when it found unstable wireless traffic. So we do not need "Wi-Fi Traffic" to do the measurement. 

Please find the compatible list in the link:

https://www.benq.com/en-us/business/support/faqs/before-sales/prj-prefaqs-00022.html

Please find the compatible list in the link:

https://www.benq.com/en-us/business/support/faqs/before-sales/prj-prefaqs-00022.html

This is normal and not a cause for concern.

RNDIS is used to support direct‑connection pairing when a TX/HTX is plugged directly into the RX

Windows does not actively use RNDIS, so it may appear as requiring a driver in Device Manager

No driver installation is needed, and this does not affect normal operation

Summary:

Seeing RNDIS in Device Manager is expected behavior and no action is required.

Regarding the time zone function, this behavior can be explained in two parts:

When the device is connected to the Internet

The system will automatically synchronize time via the NTP server and default to the London time zone (UTC +0).

Users will then need to manually adjust the time zone to their local region through the web management interface for the correct local time to be displayed.

When the device is not connected to the Internet

The system cannot automatically synchronize the time. In this case, users can directly set the correct local time zone manually via the web management interface.

The Wi‑Fi SSID (network name) can contain spaces; however, the Wi‑Fi password cannot. Before proceeding with setup, please ensure that the password does not include any spaces.