InstaShow Receiver and Button have the same Wi-Fi area setting so they should be paired successfully. Thus, to check Wi-Fi Area setting of InstaShow Button, please check the Wi-Fi Area setting of InstaShow Receiver.

Please enter Web Management and click "Information" on the left. You will see the setting of Wi-Fi Area on the bottom of the page.

You can use "Touch Back" on an interactive flat panel under 2 conditions:

1) The touch panel of the interactive panel is functioning (USB HID required)

2) Connect the Host to the interactive panel with a USB cable (USB Touch port on the interactive
    panel)

You can use "Touch Back" if both your projecor and touch-sensor support USB HID. Connect your projector to Host with a USB wire.

Yes, you can.

Make sure Host is connected to the ethernet if you want to have your mobile connect to the internet.

Yes. BenQ InstaShow support Mac extended mode.  

Please adjust the setting of laptop audio to "HDMI output". Windows OS will record your previous audio output as default. Thus, you only need to re-appoint it to "HDMI output".

Yes, a periodical restart of InstaShow is required. After 24 hours of usage, please power the InstaShow off for 30 minutes then restart. This will ensure stability and the best transmission quality between the Host and Button.

Yes, InstaShow is compliant with HDCP. When HDCP content is shared with InstaShow, the HDCP content will be shown on the HDMI-compliant digital displays.

It is suggested to use a HDMI cable with maximum length of 3 meters on InstaShow.

Wi-Fi Traffic Test in Web Management is designed to help you check your internet speed. We recommend at least 15Mbps for 1080p 60Hz content.

No. InstaShow does not use any software or share PC's CPU resource. Therefore, InstaShow performs well regardless of the performance of your PC.

No, touch back only works on one PC at a time on a full screen.

No. Audio is only supported when projecting a single screen.

This means your computer’s audio settings are already set to the Meeting Room microphone and Meeting Room speaker by default, indicating the system is active.

Yes. The device priority follows a slot-filling mechanism: the USB-C port will first allocate Camera, Speaker, and Mic functions, and then the remaining functions will be assigned to the USB-A port.

For WDC15, WDC25, VS25 we provide "auto smart hopping" mechanism. The Receiver will notify the button to do channel hoppoing when it found unstable wireless traffic. So we do not need "Wi-Fi Traffic" to do the measurement. 

No, it does not support. Youch Back only can be applied to the Receiver.

Yes, please check the specification of BenQ Interactive Flat Panel with following

1. USB PD power over 65 Watt.

2. Support TYPE-C Display port Alt

3. Can support Touch (optional) 

Yes, the split screen function supports up to 4 inputs from multiple devices.

The default RX output resolution depends on the connected display, and can be up to 4K 60Hz.

No, InstaShow does not support 3D content.

Yes, BenQ InstaShow supports Windows extended mode.

5V/0.9A

The default password is printed on the label on the bottom of the Receiver.

Please refer to the video for more details.

Yes, the split screen function supports up to 4 inputs from multiple devices.

The default RX output resolution depends on the connected display, and can be up to 4K 60Hz.

No, InstaShow does not support 3D content.

Yes, BenQ InstaShow supports Windows extended mode.

5V/0.9A

Please try the following:

1. Turn off the power of the host and button, and then turn them on.

2. Resync. the Button to the Receiver again by pressing the hardware buttons on both of them.

The problem is related to the fact that in the battery plan, most of the laptop components deactivate when not used for a certain time. Please follow below steps to fix this problem.

1. Adjust the power plan so that the USB does not deactivate while running on battery

2. Unplug and plug the Button

There is a way to recover from this. Please unplug the USB cable and reconnect it. Then wait about two minutes, and your InstaShow Button will automatically restart to upgrade the firmware.

The changes are related to Macbook design. The resolution can be defined by changing the display setting of the Macbook:
(1) When "Default Retina Display" is selected, it will follow Macbook native resolution.
(2) When "BenQ InstaShow" is selected, it follows the native resolution of the connected display.

Please select "Display" and adjust "Scaling" on the graphics card to adjust the resolution.

This behavior is related to MacBook design. Please use another operating system (e.g., Windows) to change the default Wi-Fi Security option from WPA2/WPA3 Personal Mixed to WPA2, then try again.

Please press the "Mode Key" 1 time to change the mode to "Video Mode" on screen.

The Receiver supports PD in, Display and Touch Back.

We don not guarantee to compatible all brand and all models. Please check the latest compatibility list on BenQ website.

Please check for characters that are easily confused, such as the uppercase letter “I” and the number “1,” the lowercase letter “l” and the number “1,” as well as the uppercase “O,” lowercase “o,” and the number “0.” Refer to the pictures below.
 

The default password is printed on the label on the bottom of the Receiver.

Please refer to the video for more details.

InstaShow Receiver and Button have the same Wi-Fi area setting so they should be paired successfully. Thus, to check Wi-Fi Area setting of InstaShow Button, please check the Wi-Fi Area setting of InstaShow Receiver.

Please enter Web Management and click "Information" on the left. You will see the setting of Wi-Fi Area on the bottom of the page.

You can use "Touch Back" on an interactive flat panel under 2 conditions:

1) The touch panel of the interactive panel is functioning (USB HID required)

2) Connect the Host to the interactive panel with a USB cable (USB Touch port on the interactive
    panel)

You can use "Touch Back" if both your projecor and touch-sensor support USB HID. Connect your projector to Host with a USB wire.

Yes, you can.

Make sure Host is connected to the ethernet if you want to have your mobile connect to the internet.

Yes. BenQ InstaShow support Mac extended mode.  

Please adjust the setting of laptop audio to "HDMI output". Windows OS will record your previous audio output as default. Thus, you only need to re-appoint it to "HDMI output".

Yes, a periodical restart of InstaShow is required. After 24 hours of usage, please power the InstaShow off for 30 minutes then restart. This will ensure stability and the best transmission quality between the Host and Button.

Yes, InstaShow is compliant with HDCP. When HDCP content is shared with InstaShow, the HDCP content will be shown on the HDMI-compliant digital displays.

It is suggested to use a HDMI cable with maximum length of 3 meters on InstaShow.

Wi-Fi Traffic Test in Web Management is designed to help you check your internet speed. We recommend at least 15Mbps for 1080p 60Hz content.

No. InstaShow does not use any software or share PC's CPU resource. Therefore, InstaShow performs well regardless of the performance of your PC.

No, touch back only works on one PC at a time on a full screen.

No. Audio is only supported when projecting a single screen.

This means your computer’s audio settings are already set to the Meeting Room microphone and Meeting Room speaker by default, indicating the system is active.

Yes. The device priority follows a slot-filling mechanism: the USB-C port will first allocate Camera, Speaker, and Mic functions, and then the remaining functions will be assigned to the USB-A port.

For WDC15, WDC25, VS25 we provide "auto smart hopping" mechanism. The Receiver will notify the button to do channel hoppoing when it found unstable wireless traffic. So we do not need "Wi-Fi Traffic" to do the measurement. 

No, it does not support. Youch Back only can be applied to the Receiver.

Yes, please check the specification of BenQ Interactive Flat Panel with following

1. USB PD power over 65 Watt.

2. Support TYPE-C Display port Alt

3. Can support Touch (optional)