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LU9915 10000lms WUXGA Large-Venue
BlueCore Laser Projectors from the World’s No.1 DLP Brand
Application
How to use 3D sync out connector?
There are two types of 3D sync out connectors. For the steps to use 3D sync out connectors, please refer to the tutorial video.
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Is it normal that the power LED flashes orange for around 10 seconds then becomes solid red, after the projector is turned on?
Yes, it is normal. When network standby mode is enabled, the power LED will flash until the power supply becomes stable.
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In OSD display, there is pincushion/ barrel option. May I know what is it?
When you select pincushion/barrel in OSD, then press direction key, you will see the image to become pincushion or barrel.
When you press right key (value>0), the image will be in barrel shape.
When you press left key (value<0), the image will be in pincushion shape. Learn more
When you press right key (value>0), the image will be in barrel shape.
When you press left key (value<0), the image will be in pincushion shape. Learn more
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
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How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
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Specification
Is the baud rate of the projector changeable?
No. The default baud rate is 9600 and cannot be changed.
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The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
Learn moreFurther Query
Is the baud rate of the projector changeable?
No. The default baud rate is 9600 and cannot be changed.
Learn more
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
Learn more
My remote control is not working. What can be done to fix it?
Please follow below steps for troubleshooting:
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
As Abobe Flash support ends at the end of Dec 2020, the Crestron network interface will no longer work after that. Is there any solution for this?
As Adobe will no longer support Flash Player after December 31 2020, access to Flash Player will be removed from all browsers gradually, including Internet Explorer and Google Chrome. As a result, the Crestron RoomView service from BenQ, which is Flash-based, will also be discontinued. BenQ suggests using the following alternatives to manage and monitor multiple projectors.
1. Crestron RoomView Express: this software can be downloaded from Crestron’s official website.
https://www.crestron.com/resources/get-roomview
2. BenQ DMS Local: this software can be downloaded from the official BenQ website. Please reach out to BenQ service for further assistance with installation if needed.
https://www.benq.com/en-us/business/projector/dms-local.html
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3D is not working or getting lost sync on my projector. How can I fix it?
Please check the following settings to correct this issue.
- If the source gives the correct 3D information to the projector, the projector will switch to 3D automatically.
If your source is from PC or steaming content, please select the correct 3D format via OSD Display > 3D > 3D mode. - Check the user manual and make sure that the resolution of your content supports 3D.
- Press the DLP Link button on your 3D glasses to resync the projector and 3D glasses.
- Please try to change the HDMI EDID setting to Standard.
- Make sure that no other Projectors are sending DLP Link signals in the same room.
- Watching in a relatively dark environment to avoid being influenced by other light sources.
- Check the battery level on your DLP 3D Glasses
- Adjust the watching distance and screen size within a normal range(Specs)
- Stay in a fixed position, and try not to move too far/quickly on your head/3D glasses.
- Try to adjust a colorful setting on the projector and avoid external light direct to your 3D glasses/screen.
- If it's still not working, the issue might be caused by Hardware margin. You can switch to another projector or 3D glasses for a try.
How to use 3D sync out connector?
There are two types of 3D sync out connectors. For the steps to use 3D sync out connectors, please refer to the tutorial video.
Learn more
Is it normal that the power LED flashes orange for around 10 seconds then becomes solid red, after the projector is turned on?
Yes, it is normal. When network standby mode is enabled, the power LED will flash until the power supply becomes stable.
Learn more
In OSD display, there is pincushion/ barrel option. May I know what is it?
When you select pincushion/barrel in OSD, then press direction key, you will see the image to become pincushion or barrel.
When you press right key (value>0), the image will be in barrel shape.
When you press left key (value<0), the image will be in pincushion shape. Learn more
When you press right key (value>0), the image will be in barrel shape.
When you press left key (value<0), the image will be in pincushion shape. Learn more
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
Learn more
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
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