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EW800ST 3300lms WXGA Education
High Resolution & High Brightness Smart Projector For Blended Learning
Application
How can I manage screen mirroring authority on my projector?
Follow the below steps to manage screen mirroring authority on your projector.
Step 1 Go to BenQ Suggest
How to manual upgrade android firmware on Smart projector?
Please refer to the step-by-step video tutorial for updating firmware via a USB disk.
Learn more
How can I do screen-mirroring on a smart projector?
Please refer to the below video for information on smart projector screen-mirroring with a range of devices:
Learn more
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
How can I change the projector's name?
How to replace the projector lamp and reset the lamp timer?
No audio from my Bluetooth speaker when it is connected to my projector for video from HDMI wire. How can I fix it?
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
Specification
Does the projector have Google Play market?
Although it is an Android-based projector, it is not yet certified under "Play Protect certification" to use Google services or products. Therefore we have "BenQ Suggest" which contains certified third-party apps. You can download and use them freely.
Under what circumstances can I use HID devices (e.g. Mouse/Keyboard) on my projector?+U103
You can connect the USB mouse to the projector's USB-1 or USB-2 port and use it only when selecting BenQ Launcher as the source amongst the source list.
Under what circumstances can I use project wirelessly and the USB reader on the projector?
You can use wireless projection and the USB reader only when selecting BenQ Launcher as the source among the source list.
Can I install a third-party app on my projector?
Yes, you can install a third-party app from a USB Flash drive, but it' s not recommended as we cannot guarantee its compatibility with the projector.
Additionally, some apps require Google service (e.g. Skype), and therefore cannot run on the projector.
What are the supported formats of the USB reader function?
(1) Documents will be opened with the WPS app. The supported formats are below:
doc,docx,pdf,txt,log,dot,dotx,xls,xlsx,csv,xlt,xltx,ppt,pptx,pps,psx,pot,potx
(2) For Video, Audio, Image supported format, refer to the below tables. Learn more
(2) For Video, Audio, Image supported format, refer to the below tables. Learn more
Which types of BenQ projectors require a power cycling process?
For BenQ projectors designed for general home entertainment and business use, we recommend powering off the projector for 2-3 minutes after every 12 hours of constant use for longer lasting reliability and maximized projector lifespan.
BenQ professional projectors designed with corresponding industrial standards can be used continuously for more than 12 hours and do not require a power cycling process as our home and general-use business projectors do.
If you have any questions, please contact your local BenQ customer care team for further assistance. Thank you.
Learn more
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
Explanation
Why can’t I log into my Google account in WPS apps?
It is because that projector is still not certified under "Play Protect certification" to use Google services or products.
What is the function of "TeamViewer Quick Support" in BenQ Suggest?
The "TeamViewer Quick Support" app in the projector is being controlled by your IT department, who can remotely access the projector to troubleshoot a problem. You cannot use the projector to control other devices with the "TeamViewer Quick Support" app on the projector.
Further Query
Does the projector have Google Play market?
Although it is an Android-based projector, it is not yet certified under "Play Protect certification" to use Google services or products. Therefore we have "BenQ Suggest" which contains certified third-party apps. You can download and use them freely.
Under what circumstances can I use HID devices (e.g. Mouse/Keyboard) on my projector?+U103
You can connect the USB mouse to the projector's USB-1 or USB-2 port and use it only when selecting BenQ Launcher as the source amongst the source list.
Under what circumstances can I use project wirelessly and the USB reader on the projector?
You can use wireless projection and the USB reader only when selecting BenQ Launcher as the source among the source list.
Can I install a third-party app on my projector?
Yes, you can install a third-party app from a USB Flash drive, but it' s not recommended as we cannot guarantee its compatibility with the projector.
Additionally, some apps require Google service (e.g. Skype), and therefore cannot run on the projector.
What are the supported formats of the USB reader function?
(1) Documents will be opened with the WPS app. The supported formats are below:
doc,docx,pdf,txt,log,dot,dotx,xls,xlsx,csv,xlt,xltx,ppt,pptx,pps,psx,pot,potx
(2) For Video, Audio, Image supported format, refer to the below tables. Learn more
(2) For Video, Audio, Image supported format, refer to the below tables. Learn more
Which types of BenQ projectors require a power cycling process?
For BenQ projectors designed for general home entertainment and business use, we recommend powering off the projector for 2-3 minutes after every 12 hours of constant use for longer lasting reliability and maximized projector lifespan.
BenQ professional projectors designed with corresponding industrial standards can be used continuously for more than 12 hours and do not require a power cycling process as our home and general-use business projectors do.
If you have any questions, please contact your local BenQ customer care team for further assistance. Thank you.
Learn more
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
My remote control is not working. What can be done to fix it?
Please follow below steps for troubleshooting:
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video Learn more
Why can't I log in to my AMS account?
Before logging in, please check:
(1) If the projector is connected to a wireless network.
(2) If the time zone is correct or not. The time zone has to match where the projector is.
(3) The same account cannot be used on different devices at the same time.
(1) If the projector is connected to a wireless network.
(2) If the time zone is correct or not. The time zone has to match where the projector is.
(3) The same account cannot be used on different devices at the same time.
Why can't I project wirelessly?
Please check the following:
(1) If the wireless dongle correctly installed.
(2) Before you project wirelessly via the projector, you must first connect the projector to a wireless network to activate the wireless function.
(1) If the wireless dongle correctly installed.
(2) Before you project wirelessly via the projector, you must first connect the projector to a wireless network to activate the wireless function.
After enabling Hot Spot mode on the projector, wireless projection from Android-based Google Cast or Windows stopped working. What can I do to fix it?
"The projector needs to connect to a wireless network via a router or Wi-Fi mode to support Google Cast and Windows-based wireless projection. Once properly connected to a wireless network, got back to Hot Spot mode and the Google Cast function will be turned on.
Learn more
Why can't I use the over the air (OTA) function?
Please check the below points for troubleshooting:
(1) Check if the projector is connected to a wireless network.
(2) Check if the time zone is correct or not. The time zone has match where the projector is.
(1) Check if the projector is connected to a wireless network.
(2) Check if the time zone is correct or not. The time zone has match where the projector is.
If the video does not play smoothly, what can I do to improve it?
Please try the below two ways to improve the situation:
(1) Go to "Clear memory" to clear up the memory of unnecessary files and boost available RAM.
(2) Go to "Recent App" to close unused apps.
(1) Go to "Clear memory" to clear up the memory of unnecessary files and boost available RAM.
(2) Go to "Recent App" to close unused apps.
Why can't I find the wireless network under hotspot mode on the projector?
"Please try to switch the internet quality option from higher(5G) to normal(2.4G) under hotspot mode in your projector if you can't find the wireless network on your device.
WIFI 5G segment may not be supported by your mobile device.
Learn more
Why can't I broadcast some videos/images via the X-Sign broadcast app?
It is because that projector doesn't support 4K content.
Why can’t I use a QR code to log in to the AMS system when the projector is turned on?
"The Android operating system automatically synchronizes the time from the network about 5-10 seconds after getting connected to the Internet.
When the correct time is displayed on the Launcher, you can log in to the AMS system using a QR code.
Learn more
Static IP settings (IP address, subnet mask, default gateway, and DNS server settings) cannot be saved. What can I do to fix this?
Please check the port selection settings. Make sure to set port selection to LAN in the Advanced Settings >> Serial Port Settings menu before configuring the network.
After upgrading the firmware, the Button LED indicator is solid white or does not power cycle automatically. What can I do to fix this?
“Untrusted device” message pops up on my smartphone when I tried to cast YouTube to my projector. How can I fix it?
How can I avoid the DLP Link signal getting lost sync when watching the Blue-Ray 3D video?
Why can’t I log into my Google account in WPS apps?
It is because that projector is still not certified under "Play Protect certification" to use Google services or products.
What is the function of "TeamViewer Quick Support" in BenQ Suggest?
The "TeamViewer Quick Support" app in the projector is being controlled by your IT department, who can remotely access the projector to troubleshoot a problem. You cannot use the projector to control other devices with the "TeamViewer Quick Support" app on the projector.
How can I manage screen mirroring authority on my projector?
Follow the below steps to manage screen mirroring authority on your projector.
Step 1 Go to BenQ Suggest
How to manual upgrade android firmware on Smart projector?
Please refer to the step-by-step video tutorial for updating firmware via a USB disk.
Learn more
How can I do screen-mirroring on a smart projector?
Please refer to the below video for information on smart projector screen-mirroring with a range of devices:
Learn more
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
How can I change the projector's name?
How to replace the projector lamp and reset the lamp timer?
No audio from my Bluetooth speaker when it is connected to my projector for video from HDMI wire. How can I fix it?
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
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