Why doesn’t my USB-C cable work properly?
1. Please make sure your laptop's USB-C port supports DisplayPort Alt mode.
2. Please make sure the purchased cable is certified by USB-IF and has feature include power delivery and video/audio/data transfer functionality.
Why are the calibration results bad when using an HDMI connection?
Please check your graphics card settings to make sure the HDMI output range is in full range (0-255) instead of limited range (16-235), and set the HDMI PC range to Full (0-255) in monitor ‘s OSD setting.
Why can't Palette Master Element recognize the monitor when connecting to USB 3.0 port?
Please take out then re-plug in both the USB cable and the power cable of the monitor to solve the issue. If the issue still exists, please contact BenQ local service centre.
No image is displayed when I connect the signal cable. Why?
Step 1: Please manually choose the correct input source from the monitor's OSD menu.
Step 2: If step 1 doesn’t work, please use another cable and select the correct input source from the monitor's OSD menu again.
Step 3: If the monitor still doesn’t work properly after Step 1 and 2, please use another PC/NB or signal cable and change the OSD input source accordingly. If the monitor can work normally, the symptom of no images most likely arises from your graphics card. Please contact your graphics card service center for further support and help.
Step 4: If the monitor still doesn’t work after all above steps, please contact BenQ service center for further assistance.
The FDTI driver was not working when connection between PME and BenQ display failed. How do I fix it?
The FDTI driver was not working when connection between PME and BenQ display failed. How to fix it?
Please follow below steps to fix the FDTI driver issue:
(1) Download PME (Palette Master Element) that fits the OS on your PC/NB from local BenQ website.
(2) Remove all USB devices such as Wacom from the monitor, except the FTDI device and USB cable that connects to the PC/NB.
(3) If the FTDI driver still does not work, unplug the FTDI device and then replug.
(4) Reboot the PC/NB and start using PME to check if the FTDI driver works.
Note that if two monitors are used simultaneously, ensure that extended mode, instead of mirror display mode, on your PC/NB is used to display the content on the monitors.
If the issue still exists, please contact your BenQ local service centre.
Can I calibrate the monitor without using the shading hood?
The monitor can be calibrated without using the shading hood. However, the calibration result may not be as optimal as using the shading hood will reduce the impact of ambient light.
What is the difference between HW calibration and SW calibration?
SW calibration (software calibration) adjusts graphics card output while HW calibration (hardware calibration) enables adjustment of the LUT (Lookup Table) in the monitor which gives more accurate colours.
Why is the contrast ratio lower than the claimed value following the result of a measurement?
This is a normal phenomenon for monitors calibrated at the factory. Contrast ratio is luminance of the brightest colour (white) to that of the darkest colour (black). Due to factory calibration procedure, a panel's white point needs to be adjusted to standard 6500K and thus reduces the maximum brightness of the particular unit. As a result, the contrast ratio becomes lower than claimed.
What should I do when my sensor is not recognized by the OS?
Please perform the following steps to fix the issue:
(1) Connect the sensor to another USB hub and re-start Palette Master Element.
(2) Reboot the OS.
(3) Install the latest version of Palette Master Element.
How do I to load the correct ICC profile generated by Palette Master Element?
Please switch the display mode to Extended to load the correct ICC profile. The OS cannot recognize which monitor was calibrated and cannot load the correct ICC profile when the display mode is Mirror.
Why do colours in websites look overly vivid with my SW monitor?
Colors of websites are usually defined by sRGB (Standard RGB) color space with limited color range. However, SW monitors are capable of displaying extended color range to match the actual colors in nature. Therefore, if the original image or content is set to sRGB color space, it will be displayed more vividly on SW monitors. Users can switch to sRGB color mode on SW monitors to show images with sRGB color space.
When I enable HDR and WCG in Windows 10, I cannot change any color or brightness settings on OSD. The options are grayed out. What can be done to change the settings in HDR mode?
HDR mode follows standard HDR settings. Therefore, most of its OSD options cannot be configured after you enable both the monitor HDR mode and "HDR and WCG" in Windows 10. For more details, please refer to Available menu options for each colour mode in the User Manual.
What do I need for calibrating the monitor?
A calibrator like X-Rite i1 Display Pro and Datacolor Spyder X is needed , also please download BenQ's Palette Master Element software from website.
Does my montior need to be calibrated before use it?
With our well adjusted factory calibration , you can enjoy your colour critical work just out of the box with numerous industry standard preset modes, but we still suggest to calibrate it after using it for a while.
Are there any hazardous substances contained in the product? If so, in which part of the product? What are the ways to reduce any risk of exposure to hazardous substances while using the product?
In response to your concerns, we would like to inform you that BenQ is devoted to bringing the best quality products to our customers, so all of our display products are manufactured under strict supervision to ensure that they follow local safety regulations and exceed industry standards. We are also in full compliance with RoHS/REACH regulations, as well as California Proposition 65 (also called The Safe Drinking Water and Toxic Enforcement Act), which requests companies across industries to disclose the use of chemicals listed under this Act for their products. For more information about California Proposition 65, please visit this website:
We also want to inform you that BenQ’s display products include lead that can be found on internal PCBA components. For this reason, BenQ, as well as other leading electronics companies, have enforced the required caution labeling, with the fact that electronic components are generally internal to consumer level products, so the potential for consumer exposure to component surfaces is low, and the potential to reach specified exposure levels for the listed substances is even lower. To eliminate the chance of exposure to any hazardous substances, please do not attempt to disassemble your display product and try to repair the PCBA components yourself.
Nevertheless, we want to assure you that customer safety and health when using our products are our first priority. If you still have concerns or questions, please contact your local BenQ customer care team for further assistance.
What is uniformity technology?
BenQ Uniformity Technology offers screen-wide precision from corner to corner with fine-tuned color and brightness on hundreds of sub-regions across the screen. This uniformity is created using high precision technology to make sure you see every scene with persistent authenticity and impeccable image fidelity.
Can I use third-party calibration softwares to calibrate my monitor?
Yes, you still can enjoy software calibration like il profiler, but only Lightspace
and CalMAN support full access to adjust the color IC in the monitor.
Can I run Palette Master Element on a virtual OS, such as BootCamp, Parallels, or VMware?
No. Palette Master Element calibration software cannot recognize the monitor when running on a virtual OS, including BootCamp, Parallels, and VMware.
Does Palette Master Element calibration software support both Windows and Mac OS?
Yes. BenQ’s Palette Master Element calibration software supports the following operating systems:
Windows: Win7 32/64 bits or aboveMac: 10.6.8 or above
How long should I warm up the monitor before using it?
For the most stable color performance, it is suggested to warm up the monitor for 30 minutes before using it.
Can I change color settings after the calibration is done?
Color settings cannot be changed after the calibration is finished to prevent accidental adjustments to the calibrated results.
Please re-calibrate with preferred new settings and save to Calibration 1/2/3.
How can I display pictures in 10-bit color?
Please follow below steps to display pictures in 10-bit color:
(1) Ensure RAW/TIF files support 10-bit.
(2) Install software that supports 10-bit files, such as Photoshop or Lightroom.
(3) Install a graphics card that supports 10 bits, such as Nvidia Quadro or AMD FireGL/Radeon Pro series.
(4) Connect your PC/laptop to the monitor with DisplayPort to display the pictures.
Can I adjust the brightness and luminance target with Palette Master Element?
Yes, the brightness and luminance target can be adjusted with Palette Master Element. However, it is recommended to use the default settings to keep a constant brightness level during the lifetime of the monitor.
What is Preset Calibration Mode used for?
In Preset Calibration Mode, calibration results can be saved to the OSD of the monitor directly for easy ICC profile implementation in the future.
How to set up custom White Point in Palette Master Element?
Please follow below steps to set up custom White Point in Palette Master Element:
(1) Select desired RGB primaries from pull-down menu and White Point pull-down menu will become available.
(2) Select desired White Point from one of the options: - CIE Daylight series- Daylight Color Temperature- Measurement options
How often should I calibrate my monitor?
It is recommended to calibrate your monitor once every two weeks or at least once per month for the best performance.
Can I use USB-C to charge my laptop or MacBook Pro?
Yes, you can. While using USB-C to transmit audio/video, you can also deliver up to 65W of power to your laptop. However, keep in mind several different hardware configurations of USB-C exist and some do not support all forms of data and power delivery. Check with your laptop manufacturer to make sure your USB-C port offers DisplayPort Alt Mode compatibility and power delivery support.
How do I resolve the warning message that was displayed when I started to install Palette Master Element on Mac?
Please press OK and continue with the installation. Palette Master Element will work on Mac with no problem.