What is the specification of the USB-C port?
The USB-C port support Video/Audio/Data/Power delivery (can deliver 60W power).
Why is the monitor Daisy Chain/MST (Multi-Stream Transport) feature not working with my Macbook?
MacBook doesn’t support MST(Multi-Stream Transport). Also, MST in general requires DisplayPort version 1.4 and above, so make sure your hardware has that specification (including the cable itself).
Do all SW series and PD series monitors support the VESA Quick feature?
Except for PD2700Q, all SW series and PD series monitors support the 100 x 100mm VESA Quick feature.
Does the AUX audio output of the monitor pass through raw signal or processed signals?
For all PD series models, audio output is in the form of a raw signal.
Are all BenQ monitors or only certain models mercury free?
All BenQ LED monitors are mercury free.
Do BenQ monitors use full-array LED lighting or edge-lit LED?
Currently, all BenQ LCD monitors are edge-lit design monitors.
What models do support ICC Sync in Display Pilot software?
PD2705Q, PD2720U, PD3220U, PD3420Q, PD2705U, PD2725U, and PD3205U all support ICC Sync in Display Pilot.
What are the differences between Eye Protect, Bright Intelligence, and Bright Intelligence Plus?
How come my monitor has no image when connecting to a Mac through USB-C?
Please make sure to connect your Mac and monitor with a BenQ USB-C cable or a USB-C cable which is certified by the USB-IF and features power delivery as well as full video, audio, and data transmission. Some USB-C cables for Mac are USB-C charge cables and do not support video. Also, please make sure the correct resolution and refresh rate are selected on your Mac and the monitor.
Why is there no color mode option or why are there only specific color mode options for user selection in Display Pilot software?
Please enter the monitor OSD menu > System > Advanced > DDC/CI > ON to allow monitor settings to be set through the software on PC.
Note: DDC/CI, short for Display Data Channel/Command Interface, was developed by the Video Electronics Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via software for remote diagnostics.
The projector stuck and error message shows “Installing upgrade package…” when it is powered on. What can I do to fix it?
This message indicates that firmware OTA upgrade process is not completed and projector is powered off last time. Please follow below steps to fix this issue. When projector is back to normal, make sure that keeping projector connected with power when performing OTA firmware upgrade.
(1) Power off the projector.
(2) Press ECO Blank button first, then press power key together for few seconds to power on projector.
(3) After projector powering on process is done, release the two buttons at the same time.
When connecting the monitor with a Mac, why is Low Blue Light color mode disabled and greyed out in the OSD menu? How can I switch on?
Please make sure HDR is turned off on your Mac. Starting from MacOS 10.15.4, HDR is automatically activated on your Mac, so the monitor detects HDR and stays in HDR mode, which prevents Low Blue Light activation.
How can I reproduce the color profiles of a MacBook Pro on my BenQ monitor?
Since the color profiles of a MacBook Pro are recognized as a standard among Mac users, BenQ has developed a new M-Book mode to simulate the color specs of MacBook Pro on our monitors. Switch to M-Book Mode to make your BenQ monitor emulate a MacBook Pro.
How does Display Pilot software facilitate better use of your BenQ DesignVue monitor?
Display Pilot is software which integrates quick and easy access for you to best utilize your monitor.
*Desktop Partition: splits your workspace easily in various scenarios without cumbersome dragging and resizing.
*Print Assist: helps you get a good idea of what your work will look like on a printed hard copy and preview results compared to the screen.
*Keyboard Hotkey: creates shortcuts to gain access to different color modes, video inputs, and DualView mode without taking your hands off the keyboard.
*Application Mode: helps assign color modes and switch to different color modes for your chosen apps and various projects.
What are the benefits of HotKey Puck G2?
HotKey Puck G2 has three function keys and a rotating dial key, allowing users to designate preferred color modes and features such as shortcuts to widely used settings. The dial makes it extra easy to adjust brightness, contrast, and volume.
Are there any hazardous substances contained in the product? If so, in which part of the product? What are the ways to reduce any risk of exposure to hazardous substances while using the product?
In response to your concerns, we would like to inform you that BenQ is devoted to bringing the best quality products to our customers, so all of our display products are manufactured under strict supervision to ensure that they follow local safety regulations and exceed industry standards. We are also in full compliance with RoHS/REACH regulations, as well as California Proposition 65 (also called The Safe Drinking Water and Toxic Enforcement Act), which requests companies across industries to disclose the use of chemicals listed under this Act for their products. For more information about California Proposition 65, please visit this website:
We also want to inform you that BenQ’s display products include lead that can be found on internal PCBA components. For this reason, BenQ, as well as other leading electronics companies, have enforced the required caution labeling, with the fact that electronic components are generally internal to consumer level products, so the potential for consumer exposure to component surfaces is low, and the potential to reach specified exposure levels for the listed substances is even lower. To eliminate the chance of exposure to any hazardous substances, please do not attempt to disassemble your display product and try to repair the PCBA components yourself.
Nevertheless, we want to assure you that customer safety and health when using our products are our first priority. If you still have concerns or questions, please contact your local BenQ customer care team for further assistance.
What is HDR10?
What is the difference between DisplayHDR and HDR10?
Can I use USB-C to charge my laptop or MacBook Pro?
Yes, you can. While using USB-C to transmit audio/video, you can also deliver up to 65W of power to your laptop. However, keep in mind several different hardware configurations of USB-C exist and some do not support all forms of data and power delivery. Check with your laptop manufacturer to make sure your USB-C port offers DisplayPort Alt Mode compatibility and power delivery support.
How can I detect external USB devices inserted into a PD series monitor's USB port?
Please refer to the following video, which covers most common scenarios and offers setup guidelines.
Why is the Brightness Intelligence (B.I.) function disabled in sRGB, Rec.709, Animation, and User modes on my monitor?
Brightness Intelligence (B.I.) is enabled for all picture modes except Rec.709, sRGB ,Animation, User, and HDR.
Can I use Rosetta or Rosetta 2 with Apple M1 devices and Display Pilot?
What cables provide the best performance for Mac M1?
We recommend connecting your monitor directly to Mac M1 via HDMI or Thunderbolt 3 (USB-C) to ensure the best performance. Make sure your monitors support either of these connection types.
My BenQ monitor doesn’t support USB-C. Can it connect to an M1 MacBook via a Thunderbolt 3 (USB-C) to DisplayPort or HDMI adapter?
Do BenQ monitors work with Mac M1?
How can I adjust display settings in Mac OS for BenQ PD/SW series monitors?
Please refer to the FAQ video in the following link for a detailed set up guide.
Do I need to install the WHQL (Windows Hardware Quality Labs) driver in Windows for my BenQ monitor? Is there an updated version of the WHQL driver?
Microsoft pre-installs all relevant certifications and drivers for BenQ monitors in Windows.
It is not necessary to install any driver in a Windows desktop or notebook, as BenQ monitors are plug & play displays.
If there is no image on the screen, make sure your graphics card is activate and uses the latest driver version. Unlike monitors, graphics cards and adapters are not always plug & play.
BenQ only puts one ICC profile in the WHQL driver which can be downloaded from BenQ's official website, and is fine-tuned for the color space of the native panel. In general, the ICC profile won’t be updated unless the panel model is changed.
To follow user manual instructions to install a WHQL driver, the ICC profile (.icm file) will be applied in Windows on your PC.
After that, the color space of the native panel will be identified by your desktop or notebook.