What is the specification of the USB-C port?
The USB-C port support Video/Audio/Data/Power delivery (can deliver 60W power).
How come my monitor has no image when connecting to a Mac through USB-C?
Please make sure to connect your Mac and monitor with a BenQ USB-C cable or a USB-C cable which is certified by the USB-IF and features power delivery as well as full video, audio, and data transmission. Some USB-C cables for Mac are USB-C charge cables and do not support video. Also, please make sure the correct resolution and refresh rate are selected on your Mac and the monitor.
When connecting the monitor with a Mac, why is LBL (low blue light) color mode disabled and greyed out in the OSD menu? How can I switch on?
Please make sure HDR is turned off on your Mac. Starting from MacOS 10.15.4, HDR is automatically activated on your Mac, so the monitor detects HDR and stays in HDR mode, which prevents LBL activation.
How can I reproduce the color profiles of a MacBook Pro on my BenQ monitor?
Since the color profiles of a MacBook Pro are recognized as a standard among Mac users, BenQ has developed a new M-Book mode to simulate the color specs of MacBook Pro on our monitors. Switch to M-Book Mode to make your BenQ monitor emulate a MacBook Pro.
How does Display Pilot software facilitate better use of your BenQ DesignVue monitor?
Display Pilot is software which integrates quick and easy access for you to best utilize your monitor.
*Desktop Partition: splits your workspace easily in various scenarios without cumbersome dragging and resizing.
*Print Assist: helps you get a good idea of what your work will look like on a printed hard copy and preview results compared to the screen.
*Keyboard Hotkey: creates shortcuts to gain access to different color modes, video inputs, and DualView mode without taking your hands off the keyboard.
*Application Mode: helps assign color modes and switch to different color modes for your chosen apps and various projects.
What are the benefits of HotKey Puck G2?
HotKey Puck G2 has three function keys and a rotating dial key, allowing users to designate preferred color modes and features such as shortcuts to widely used settings. The dial makes it extra easy to adjust brightness, contrast, and volume.
Can I use USB-C to charge my laptop or MacBook Pro?
Yes, you can. While using USB-C to transmit audio/video, you can also deliver up to 65W of power to your laptop. However, keep in mind several different hardware configurations of USB-C exist and some do not support all forms of data and power delivery. Check with your laptop manufacturer to make sure your USB-C port offers DisplayPort Alt Mode compatibility and power delivery support.
How can I detect external USB devices inserted into a PD series monitor's USB port?
Please refer to the following video, which covers most common scenarios and offers setup guidelines.