How to change the settings for my monitor that shows ”HDR Emulated” instead of “HDR On” while the HDR video looks good?
Please follow below steps to verify and fix the issue:
1. Make sure the video content is encoded with HDR by looking for the HDR description or logo. For example, for YouTube, the video quality setting should indicate “HDR.” For streaming services such as Netflix, the HDR logo will be displayed on the video cover.
2. Check the internet speed and ensure it is fast enough to stream HDR content. For example, for HDR content in 4K resolution, the download speed should be higher than 25 megabits per second.
3. Check the HDR compatibility of source device. The firmware of source device should be updated to the latest version and support HDR and HDCP 2.2.
4. Verify whether the cables support HDR. The cables that come with BenQ HDR monitors are recommended for the best video quality. If an aftermarket cable is used, make sure it fits one the following requirements:
-HDMI: HDMI 1.4 or later versions.
-DisplayPort/DP to MiniDP: DP 1.2 or later versions.
-USB Type C: USB-C certified.
For more information, please refer to: httcps://www.benq.com/en/knowledge-center/knowledge/hdr-troubleshooting-instruction.html
Do all SW series and PD series monitors support the VESA Quick feature?
Except for PD2700Q, all SW series and PD series monitors support the 100 x 100mm VESA Quick feature.
Does the AUX audio output of the monitor pass through raw signal or processed signals?
For all PD series models, audio output is in the form of a raw signal.
Are all BenQ monitors or only certain models mercury free?
All BenQ LED monitors are mercury free.
Do BenQ monitors use full-array LED lighting or edge-lit LED?
Currently, all BenQ LCD monitors are edge-lit design monitors.
What are the differences between Eye Protect, Bright Intelligence, and Bright Intelligence Plus?
Why is there no color mode option or why are there only specific color mode options for user selection in Display Pilot software?
Please enter the monitor OSD menu > System > Advanced > DDC/CI > ON to allow monitor settings to be set through the software on PC.
Note: DDC/CI, short for Display Data Channel/Command Interface, was developed by the Video Electronics Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via software for remote diagnostics.
The projector stuck and error message shows “Installing upgrade package…” when it is powered on. What can I do to fix it?
This message indicates that firmware OTA upgrade process is not completed and projector is powered off last time. Please follow below steps to fix this issue. When projector is back to normal, make sure that keeping projector connected with power when performing OTA firmware upgrade.
(1) Power off the projector.
(2) Press ECO Blank button first, then press power key together for few seconds to power on projector.
(3) After projector powering on process is done, release the two buttons at the same time.
Why does the message "Emulated HDR" appear on the monitor when playing HDR content?
How does Display Pilot software facilitate better use of your BenQ DesignVue monitor?
Display Pilot is software which integrates quick and easy access for you to best utilize your monitor.
*Desktop Partition: splits your workspace easily in various scenarios without cumbersome dragging and resizing.
*Print Assist: helps you get a good idea of what your work will look like on a printed hard copy and preview results compared to the screen.
*Keyboard Hotkey: creates shortcuts to gain access to different color modes, video inputs, and DualView mode without taking your hands off the keyboard.
*Application Mode: helps assign color modes and switch to different color modes for your chosen apps and various projects.
Are there any hazardous substances contained in the product? If so, in which part of the product? What are the ways to reduce any risk of exposure to hazardous substances while using the product?
In response to your concerns, we would like to inform you that BenQ is devoted to bringing the best quality products to our customers, so all of our display products are manufactured under strict supervision to ensure that they follow local safety regulations and exceed industry standards. We are also in full compliance with RoHS/REACH regulations, as well as California Proposition 65 (also called The Safe Drinking Water and Toxic Enforcement Act), which requests companies across industries to disclose the use of chemicals listed under this Act for their products. For more information about California Proposition 65, please visit this website:
We also want to inform you that BenQ’s display products include lead that can be found on internal PCBA components. For this reason, BenQ, as well as other leading electronics companies, have enforced the required caution labeling, with the fact that electronic components are generally internal to consumer level products, so the potential for consumer exposure to component surfaces is low, and the potential to reach specified exposure levels for the listed substances is even lower. To eliminate the chance of exposure to any hazardous substances, please do not attempt to disassemble your display product and try to repair the PCBA components yourself.
Nevertheless, we want to assure you that customer safety and health when using our products are our first priority. If you still have concerns or questions, please contact your local BenQ customer care team for further assistance.
What is emulated HDR?
Emulated HDR generates a virtual HDR effect for SDR content. If content uses standard dynamic range but you still want to experience high dynamic range (HDR) visual performance, emulated HDR helps improve your viewing enjoyment. All you need to do is turn on HDR mode via the OSD. Once the monitor detects non-HDR content, it automatically turns on emulated HDR.
What is HDR10?
What is the difference between DisplayHDR and HDR10?
Does PD2700U DP1.4 support HBR3?
No, PD2700U DP1.4 does not support HBR3. VESA authorized certification agency certifies monitors with HBR2+HDR10 as DP1.4, which is in line with VESA standards and current market practice.
Can the PD2700U MST reach 4K@60Hz with dual set-up under MST mode?
No, PD2700U only supports MST with maximum of 2 monitors at 4K@30Hz due to bandwidth limit. For more details of its MST support, please refer to the user manual.
Why can't I enable MST (daisy chain) function in Extend Mode on my MacBook?
If Mac/MacBook with Mac OS is connected to monitors with Thunderbolt 3 to DisplayPort cable, MST (daisy chain) function can only be enabled in "Mirror Mode".
MST (daisy chain) function can be enabled in both Extend and Mirror modes with below conditions:
How can I detect external USB devices inserted into a PD series monitor's USB port?
Please refer to the following video, which covers most common scenarios and offers setup guidelines.
Why is the Brightness Intelligence (B.I.) function disabled in sRGB, Rec.709, Animation, and User modes on my monitor?
Brightness Intelligence (B.I.) is enabled for all picture modes except Rec.709, sRGB ,Animation, User, and HDR.
How to turn off the message on the screen when Bright Intelligence function is enabled?
Please turn off the on-screen message by following these steps: Go to OSD >> Ergonomics >> Light Meter >> Off.
For detailed descriptions of these steps, please refer to the user manual.
Can I use Rosetta or Rosetta 2 with Apple M1 devices and Display Pilot?
Why is my BenQ monitor locked at 4K 30Hz or not showing 4K 60Hz when connected to a Mac M1?
Do BenQ monitors work with Mac M1?
How can I adjust display settings in Mac OS for BenQ PD/SW series monitors?
Please refer to the FAQ video in the following link for a detailed set up guide.
Why does a frame appear on my monitor's screen when PBP is turned on? What is it and is it removable?
Do I need to install the WHQL (Windows Hardware Quality Labs) driver in Windows for my BenQ monitor? Is there an updated version of the WHQL driver?
Microsoft pre-installs all relevant certifications and drivers for BenQ monitors in Windows.
It is not necessary to install any driver in a Windows desktop or notebook, as BenQ monitors are plug & play displays.
If there is no image on the screen, make sure your graphics card is activate and uses the latest driver version. Unlike monitors, graphics cards and adapters are not always plug & play.
BenQ only puts one ICC profile in the WHQL driver which can be downloaded from BenQ's official website, and is fine-tuned for the color space of the native panel. In general, the ICC profile won’t be updated unless the panel model is changed.
To follow user manual instructions to install a WHQL driver, the ICC profile (.icm file) will be applied in Windows on your PC.
After that, the color space of the native panel will be identified by your desktop or notebook.