Why isn't "Display ID" shown on the device?
"Display ID" will not be shown if the network is not available. Please make sure your device is successfully connected to the Internet.
Why does the device screen turn black when Netflix video is played through InstaShare or HDMI connection from a laptop or Macbook?
This problem is related to HDCP (High-Bandwidth Digital Content Protection) issues.
Netflix does not allow video content to be played though external monitors.
Therefore users won’t be able to view video content via external displays through HDMI or InstaShare mirroring.
A USB device or adapter dongle doesn’t work or interferes with other USB devices randomly. How can I make them work properly?
Why can't I pair my IAM (Identity and Access Management) account with AMS (Account Management System), DMS (Device Management Solution), or X-Sign Broadcast?
Currently, AMS, DMS, and X-Sign Broadcast may all only be paired to one unified IAM admin account. If different IAM admin accounts are used, pairing will fail. For example, if DMS is paired already to an IAM account, you won't be able to pair AMS or X-Sign Broadcast with a new IAM account unless other BenQ services (EX: DMS) are deleted. In essence, AMS, DMS, and X-Sign go together with one IAM account and all need to be unpaired to switch IAM account association.
If you would like to pair software with a new IAM account, please delete the devices in associated BenQ services (DMS, AMS, Broadcast) from the corresponding web site. If other BenQ services are deleted but still encounter a pairing issue, please record the MAC address and contact your local BenQ service center for further assistance.
Why can't I set up an email account on the unit using my personal Gmail address?
Most likely the app used has been tagged as not secure by Gmail and is therefore blocked. Please follow the steps below to lower Gmail's security level, as most product-bundled apps don't support new Gmail authentication requirements. This does not mean the app presents a security risk.
Go to Google Account > Security > Less secure app access > Change it to ""ON"" to lower security level.
Why can't my device be bound to another admin account and is still showing as bound to the previous admin account?
What should I do if I added my IFP to the X-Sign broadcast again but X-Sign Broadcast had already been bound?
Why is my device still showing as "offline" after updating to X-Sign Broadcast V2.3?
Why can't YouTube video be played on Broadcast?
Why can't I use the YouTube apk to watch videos anymore?
What is the difference between DMS Cloud and DMS Local?
Please refer to the comparison chart below for the differences between DMS Cloud and DMS Local.
What options/functions can be controlled by DMS Local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It's an effective way to lower TCO (total cost of ownership) and energy consumption for your operation.
This video will show you the function of DMS Local.
How do I delete/unbind the device from DMS Cloud?
If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
Why can't a display be added into DMS Local?
Why can't the unit be turned on using DMS Local?
1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection.
How do I add a device by using unique ID for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add a device using unique ID for DMS Cloud.
How do I add a device by using QR code for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add device using QR code for DMS Cloud.
How do I use DMS Cloud to control the device remotely?
Devices can be controlled remotely in DMS Cloud. Please follow the demo video for detail steps.
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already.
Where can I download InstaShare App for Android/iOS/Windows/MAC OS?
Please refer to the following download sites for the app:
- Android phone/tablet: Search for "InstaShare" in Google Play and download the app.
- iOS phone/tablet: Search for "InstaShare" in the App Store and download the app.
- Windows/MAC: Follow the below steps to download the app from IFP:
(1) Ensure both IFP and PC are connected to the same network.
(2) Open IFP InstaShare app.
(3) Follow InstaShare instructions to download the app.
What should I do when InstaShare displays "machine code" error?
Please connect to the Internet when you use the InstaShare for the first time in order to register to the cloud server.
How do I publish messages with X-Sign Broadcast?
Messages can be easily published with X-Sign Broadcast. Please follow the demo video showing how to publish messages:
How do I create a group tag and carry out IFP updates with X-Sign Broadcast?
Group tags can be easily set up and an IFP can be conveniently updated through X-Sign Broadcast. Please follow the demo video showing how to do so:
How do I add and remove a device with X-Sign Broadcast?
An IFP device must be added to X-Sign Broadcast before use. Please follow the demo video showing how to add or remove a device:
Does InstaShare support content projection from Chrome OS devices to interactive flat panels (IFPs)?
Yes. InstaShare supports content projection and casting from devices running Chrome OS to IFPs.
How do I connect with InstaShare?
InstaShare software is designed to allow seamless wireless presentation and collaboration, utilising smooth streaming of both audio files and Full HD videos.
Users can also mirror and control all digital content across their devices including BenQ IFPs, PCs, tablets, and smartphones, empowering contributors to enrich their sessions with a variety of multimedia resources.
Here is the step by step tutorial for connecting your device with InstaShare.
How can I link/unlink an AMS (Account Management System) account from cloud storage like Google Drive, Dropbox, or One Drive?
With BenQ AMS, users only have to log into their cloud storage accounts once during setup/account creation, and can then start accessing data without having to login ever again on the IFP (Interactive Flat Panel). AMS automatically sets permissions for personal and network folders, providing another way for users to easily find and organize their data. AMS makes accessing various storage spaces more secure and easily accessible.
Please refer to the below tutorial for the setup:
How can I clean my screen without damaging it?
As our IFP (Interactive Flat Panel) is covered with glass on the panel module, it is actually safe to clean it with alcohol-based wipes.
However, please make no liquid reaches the IR sensor located between the glass screen and the bezel.
Why is it required to install the "Eumus Design Sound Cards & Media Devices" during the InstaShare installation process?
"Eumus Design Sound Cards & Media Devices" is a virtual audio card. As there are too many audio cards on the market with support for different Windows versions (Windows 7, Windows 8, Windows 10, and even older versions), in order to avoid compatibility issues with InstaShare, installing a virtual audio driver can solve any audio issues that you may experience while using InstaShare.
How can I set authorization for different admins to manage different devices in X-Sign Broadcast?
If you have several admins and would like them to manage different devices, please follow this tutorial to set up X-Sign Broadcast.
For example, Admin A can only manage certain devices and cannot access devices that are assigned to Admin B.
How can I delete an account from IAM?
How do I check the YouTube content that played on Broadcast is copyrighted?
1. Open an incognito tab in browser > link to your YouTube video > click on the "share" button.
How can I install and uninstall the certificate authority (CA) for SSL/TLS encrypted communication such as HTTPS?
How do I setup and configure Active Directory (AD) integration with IAM?
Please refer to this video for a step-by-step tutorial:
How can I bind and unbind BenQ services like DMS, AMS, and Broadcast?
BenQ provides Device Management Solution (DMS), Account Management Solution (AMS) and X-Sign Broadcast for BenQ public display products. This video will guide you how to bind and unbind the service from the device.
How do I update firmware OTA (Over The Air) manually?
Please refer to the step-by-step tutorial video for updating firmware via the internet and USB flash for RMxx01K series models.
How to access cloud storage files via AMS?
How to access files from a USB storage device?
How to access files from the slot-in PC
How to access files from a local network drive
How to access cloud storage files via Firefox
How to add a network drive to AMS
How to link a cloud storage account to AMS
How to unlink a cloud storage account from AMS
How to enable AMS on the display
How to use Agent Mode in BenQ DMS (Device Management Solution)?
How to install Apps through BenQ DMS (Device Management Solution)?
How to bind your display to BenQ DMS (Device Management Solution)?
How to manage groups in BenQ DMS (Device Management Solution)?
How to push OTA updates through BenQ DMS (Device Management Solution)?
How to set a power schedule through BenQ DMS (Device Management Solution)?
How to unbind a display from BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to unbind a display from DMS.
How to create user accounts in BenQ IAM (Identify and Access Management)?
How to manage user roles in BenQ IAM (Identify and Access Management)?
How to bind your display to X-Sign Broadcast?
How to push real-time messages from X-Sign Broadcast?
How to schedule messages in X-Sign Broadcast?
How to manage tags in X-Sign Broadcast?
How to manage users in X-Sign Broadcast?
Can I use my laptop’s on-screen keyboard on a BenQ interactive display?
How to access the macOS accessibility or touch keyboard on a BenQ interactive display
How to access the Windows on-screen keyboard on a BenQ interactive display
How can I set up the touch function in extended display mode?
Please refer to the video below for detailed instructions for how to set up touch functionality in extended display mode.