IAM
Identity and Account Management
Application
How can I delete an account from IAM?
Admin or user accounts can be deleted from the IAM website.
1. Enter BenQ IAM
2. Select the profile icon
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How do I setup and configure Active Directory (AD) integration with IAM?
Please refer to this video for a step-by-step tutorial:
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Explanation
Why am I not receiving the verification code email when applying for a new IAM account (such as X-Sign)?
Please make sure to check the following first.
- Confirm the email system does not block external emails.
- Check the spam and junk folders.
- Check if the alphanumeric characters before the "@" symbol in the email address (EX: stu302@xxx.xxx.tw) are too short or follow a fixed pattern. If they do, the address might be flagged and blacklisted by AWS SES as high-risk, causing email sending to be suspended.
Please verify if an alternative email address can be used to apply instead.
If the issue persists after troubleshooting the above steps, please report the problematic email addresses to the BenQ Support Center for further assistance.
Learn MoreFurther Query
Why can't I pair my IAM (Identity and Access Management) account with AMS (Account Management System), DMS (Device Management Solution), or X-Sign Broadcast?
Currently, AMS, DMS, and X-Sign Broadcast may all only be paired to one unified IAM admin account. If different IAM admin accounts are used, pairing will fail. For example, if DMS is paired already to an IAM account, you won't be able to pair AMS or X-Sign Broadcast with a new IAM account unless other BenQ services (EX: DMS) are deleted. In essence, AMS, DMS, and X-Sign go together with one IAM account and all need to be unpaired to switch IAM account association.
If you would like to pair software with a new IAM account, please delete the devices in associated BenQ services (DMS, AMS, Broadcast) from the corresponding web site. If other BenQ services are deleted but still encounter a pairing issue, please record the MAC address and contact your local BenQ service center for further assistance.
If you would like to pair software with a new IAM account, please delete the devices in associated BenQ services (DMS, AMS, Broadcast) from the corresponding web site. If other BenQ services are deleted but still encounter a pairing issue, please record the MAC address and contact your local BenQ service center for further assistance.
Why am I not receiving the verification code email when applying for a new IAM account (such as X-Sign)?
Please make sure to check the following first.
- Confirm the email system does not block external emails.
- Check the spam and junk folders.
- Check if the alphanumeric characters before the "@" symbol in the email address (EX: stu302@xxx.xxx.tw) are too short or follow a fixed pattern. If they do, the address might be flagged and blacklisted by AWS SES as high-risk, causing email sending to be suspended.
Please verify if an alternative email address can be used to apply instead.
If the issue persists after troubleshooting the above steps, please report the problematic email addresses to the BenQ Support Center for further assistance.
Learn More
How can I delete an account from IAM?
Admin or user accounts can be deleted from the IAM website.
1. Enter BenQ IAM
2. Select the profile icon
Learn More
How do I setup and configure Active Directory (AD) integration with IAM?
Please refer to this video for a step-by-step tutorial:
Learn More
