How to troubleshoot the horizontal white lines that occasionally appeared in the frame and then disappeared?


Please refer to below table for possible causes and corresponding actions to take:

Possible Cause Action to Take
Possible Cause
HDMI cable cannot pass mass data.
Action to Take
Use another HDMI cable that supports 4K 60Hz for connection.
Possible Cause
Color space setting is incorrect.
Action to Take
Change the color space setting from "YUV 4:4:4" to "YUV 4:2:2" or "YUV 4:2:0". 

Applicable Models

W2700, W2700i

Was this information helpful?