FAQ | BenQ Canada

GW2475H

Why does my monitor have flickering?

Why cannot my BenQ monitor display appropriately via a USB-C(Type C) cable?

Do BenQ monitors work with Mac M1/M2?

How can I connect a Mac® M1/M2 to BenQ monitors?

Are BenQ monitors compatible with Apple Mac M1/M2?

How to Fix Mac® M1/M2 External Monitor Flicker?

What is the maximum ECO sensor detection range? Why does the ECO sensor on my monitor not work as intended?

Is there a protective film or plastic film was applied to my BenQ monitor screen that needs to be peeled off?

Do I need to install the WHQL (Windows Hardware Quality Labs) driver in Windows for my BenQ monitor? Is there an updated version of the WHQL driver?

Does BenQ monitor use full-array LED lighting or edge-lit LED lighting?

Are all BenQ monitors or only certain models mercury free?

How can I check whether the monitor backlight is DC (direct current) driven or PWM (pulse width modulation) driven?

Are there any hazardous substances contained in the product? If so, in which part of the product? What are the ways to reduce any risk of exposure to hazardous substances while using the product?

Are there any other ways to eliminate image sticking?

How can I avoid image sticking in the first place and try to remove it if it happens?

Where can I find the latest driver for my LCD monitor?

Can a DVI cable carry audio?

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