W2700 FAQ | BenQ Asia Pacific

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True 4K UHD Projector with DCI-P3/Rec.709 and HDR-PRO| W2700

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Can I use the PlayStation 5 (PS5) with BenQ projectors?

Is Xbox Series X compatible with BenQ projectors?

There's no audio output from my speakers when connected to the projector using ARC/eARC on projector. How can I fix this?

Why the yellow in the picture seems dull and orange-brownish? What can I do to fix it?

SmartEco mode is greyed out and cannot be selected. What can I do to fix this?

There's no audio output from the internal speaker of the projector. What can I do to fix it?

Why did the screen lower a little and then raise up again about one minute before pulling down completely as normal?

Does touch back support multiple Windows-based PCs simultaneously?

How can I set up Audio Return Channel (ARC) on my projector?

What is the difference between Brilliant Color and Wide Color Gamut?

Can the projector save personal settings that I've adjusted through the OSD, or do they get reset each time?

How do I decide whether to turn on 4K motion enhancer or not?

Does the projector support “Audio Return Channel”? How do I use it?

What's the maximum USB flash drive capacity the projector can detect?

Does projector support HDMI-CEC function?

What type of 4K HDR signal is compatible with the projector?

Does the porjector show a lighting frame around the actual image like the W1700(HT2550) and TK800?

Is it possible to enable silence mode as default on projector?

Can I adjust the level for Dynamic Iris by my own preference?

Some items in OSD are greyed out in HDR mode, how can I fix it?

How to get the native DCI-P3 color coverage of 95% out of your projector?

How to activate "Wide Color Gamut" in OSD?

Why did the screen drop a bit and go back up around 1 minute before pulling down as normal?

How to troubleshoot the horizontal white lines that occasionally appeared in the frame and then disappeared?

Why can't this projector play 3D content with 4K resolution?

How do I upgrade the firmware with the USB key?

I cannot use the Android TV dongle's remote control to control Android TV system or my projector? How can I fix it?

What can I do if my projection screen shrinks when Duplicate Mode is applied in Windows?

How can I fix the image curve that appears in the top part of the projected image?

How to resolve the message "Out of Range" or "No signal" displayed on a blank screen when connecting the projector to input source devices?

What is the Maximum length of HDMI cable I can use?

What is keystone correction?

Why can't the projector detect 3D signal?

How long is the suggested working time for models which light source is UHP lamp?

How many pairs of 3D glasses can BenQ projectors sync with at once?

For projectors that use an anamorphic lens, there are Anamorphic 2.4:1/Anamorphic 16:9 options in the Aspect Ratio setting. May I know what they are for?

How do I mute the projector?

Why can’t I use a QR code to log in to the AMS system when the projector is turned on?

How do I clean my projector lens?

Which types of BenQ projectors require a power cycling process?

How to change the lamp and reset the lamp timer?

How should I choose a projection screen?

How do I use a RS232 cable to power on or power off the projector?

How do I use a RS232 cable to control the volume and sound on the projector?

Does the projector support changing slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?

Can I change the projector lamp myself?

Can I control the BenQ projector with a remote control designed by other manufacturers?

Which reminder messages will stop being displayed after "Reminder Message" is switched off?

Which 3D glasses are recommended for BenQ projectors with 3D features?

Why does the projector not respond to any command when powering on or turning off?

How to resolve the "Illegal Format" message that popped up when I was inputting RS232 commands?

What is LAN Web Control?

Why is there slight scent of burning or plastic smell when using projectors？

Why I cannot use PointDraw on my ChromeBook?

Please don't place the projector in any of the following environments.

How to clean the lens?

The lamp is not on but the fan remains running, what is happening?

Why the keystone value can not be saved after turning off the projector?

The eco mode is much darker than SmartEco mode. Is it normal?

Projection is rather blurry, what can I do?

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