Support

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  • Repair and Warranty

  • Technical Support

  • Purchase and Sales

  • General Inquiry

  • BenQ ShopOrder Support

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Your Product Information
How to find my product serial number ?

Warranty Claim require valid proof of purchase. If proof of purchase is not available, the product manufaturing date will be used. If it is determined the product is out of warranty, BenQ can perform repairs for a fee.

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Total file size: less than 4 MB. Accepted file types: TXT, PDF, JPG, PNG, MP4, GIF, MOV

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If you already have a case open with BenQ customer support, please enter the RMA number for that case here.

Customer Data

"After you submit this form and your inquiry has been registered, our system will automatically send a confirmation e-mail with an inquiry case number. Please ensure the email address 'BenQSupport.EM@benq.com' is permitted in any e-mail filtering/SPAM blocker you may have. In any follow up emails regarding this inquiry please ensure that the case number is kept in the email subject. If you do not receive a confirmation e-mail after more than one hour, please call BenQsupport at the contact number listed on our website under the Support / Call Us page for your country. Please do not submit the form again. By submitting this inquiry, you represent and warrant that you are the lawful owner of the information provided, or you have the authority to provide the information on behalf of another person. If you would like details of BenQ’s privacy policy and how we protect your personal data, please visit BenQ Privacy Policy. "

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Your Product Information
How to find my product serial number ?

Total file size: less than 4 MB. Accepted file types: TXT, PDF, JPG, PNG, MP4, GIF, MOV

upload icon Upload files
Customer Data

"After you submit this form and your inquiry has been registered, our system will automatically send a confirmation e-mail with an inquiry case number. Please ensure the email address 'BenQSupport.EM@benq.com' is permitted in any e-mail filtering/SPAM blocker you may have. In any follow up emails regarding this inquiry please ensure that the case number is kept in the email subject. If you do not receive a confirmation e-mail after more than one hour, please call BenQsupport at the contact number listed on our website under the Support / Call Us page for your country. Please do not submit the form again. By submitting this inquiry, you represent and warrant that you are the lawful owner of the information provided, or you have the authority to provide the information on behalf of another person. If you would like details of BenQ’s privacy policy and how we protect your personal data, please visit BenQ Privacy Policy. "

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Your Product Information
Customer Data

"After you submit this form and your inquiry has been registered, our system will automatically send a confirmation e-mail with an inquiry case number. Please ensure the email address 'BenQSupport.EM@benq.com' is permitted in any e-mail filtering/SPAM blocker you may have. In any follow up emails regarding this inquiry please ensure that the case number is kept in the email subject. If you do not receive a confirmation e-mail after more than one hour, please call BenQsupport at the contact number listed on our website under the Support / Call Us page for your country. Please do not submit the form again. By submitting this inquiry, you represent and warrant that you are the lawful owner of the information provided, or you have the authority to provide the information on behalf of another person. If you would like details of BenQ’s privacy policy and how we protect your personal data, please visit BenQ Privacy Policy. "

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Your Product Information

Total file size: less than 4 MB. Accepted file types: TXT, PDF, JPG, PNG, MP4, GIF, MOV

upload icon Upload files
Customer Data
Ship To Address

"After you submit this form and your inquiry has been registered, our system will automatically send a confirmation e-mail with an inquiry case number. Please ensure the email address 'BenQSupport.EM@benq.com' is permitted in any e-mail filtering/SPAM blocker you may have. In any follow up emails regarding this inquiry please ensure that the case number is kept in the email subject. If you do not receive a confirmation e-mail after more than one hour, please call BenQsupport at the contact number listed on our website under the Support / Call Us page for your country. Please do not submit the form again. By submitting this inquiry, you represent and warrant that you are the lawful owner of the information provided, or you have the authority to provide the information on behalf of another person. If you would like details of BenQ’s privacy policy and how we protect your personal data, please visit BenQ Privacy Policy. "

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If you have any questions or requests concerning your purchase in the BenQ shop, please fill in the below information.
You may first track your order here:
https://buy.benq.com/us-buy/trackorder#_ga=2.202831897.983607198.1591321594-572113225.1591321594
If you still have questions, please fill-in the form.
After you place the order, you have 6 hours to cancel it before the order is processed to the warehouse. To cancel your order, please provide the information below.
BenQ will accept return requests for the purchases on our official websites within 30 days of purchase. Product that arrive damaged must be reported to us within 5 business days in order to be eligible for a full refund. All product returned to BenQ must be in original packaging with all original items that came with the box. Please fill in below information to request a Return Merchandise Authorization (RMA). Once it is processed, you will receive a RMA number to return the product. Refunds will be issued once the returned items are received at the BenQ warehouse, and take 2-3 weeks to process. We will not refund the shipping charge on original orders if it applies.
Customer Data

"After you submit this form and your inquiry has been registered, our system will automatically send a confirmation e-mail with an inquiry case number. Please ensure the email address 'BenQSupport.EM@benq.com' is permitted in any e-mail filtering/SPAM blocker you may have. In any follow up emails regarding this inquiry please ensure that the case number is kept in the email subject. If you do not receive a confirmation e-mail after more than one hour, please call BenQsupport at the contact number listed on our website under the Support / Call Us page for your country. Please do not submit the form again. By submitting this inquiry, you represent and warrant that you are the lawful owner of the information provided, or you have the authority to provide the information on behalf of another person. If you would like details of BenQ’s privacy policy and how we protect your personal data, please visit BenQ Privacy Policy. "

Contact Us

BenQ America Customer Sales & Support

 

Monday – Friday

8:30 AM – 5:30PM CST

 

Tel: 1-866-600-2367

Email: BenQSupport.US@Benq.com

 

*Please have the model and serial number ready when calling for support if you have it available.

BenQ America Business Sales

 

Monday – Friday

8:30 AM – 5:30PM CST

 

Tel: 1-888-818-5888

Email: BenqB2B.BQA@Benq.com

Support Portal: https://www.BenQB2B.com/

 

 

BenQ America Business Support & Service

 

Monday – Friday

8:30 AM – 5:30PM CST

 

Tel: 1-888-512-2367

Email: BenQCare.US@benq.com

 

 

 

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