Page updated: May 2020
Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.
Please check your cookie settings below and turn on any cookies you’re happy with.
“Strictly necessary” cookies can’t be turned off. But Functional and Performance cookies can be turned on or off below. You can learn more about cookies and what they do on our other pages.
If you've chosen to block third-party cookies on your browser, your cookie preferences won't carry over from benq.eu to benq.xx and vice versa. Please make sure to set your cookie preferences in both places.
On
These cookies are essential so that you can move around the website and use its features. Without these cookies services you have asked for cannot be provided.
On
Off
These cookies allow the website to remember choices you make to give you better functionality and personal features.
On
Off
Performance cookies
These cookies help to improve the performance of BenQ. If you want to opt-out of advertising cookies, you have to turn-off performance cookies. We also use Google Analytics, SessionCam and Hotjar to track activity and performance on the BenQ website. You can control the information provided to Google, SessionCam and Hotjar. To opt out of certain ads provided by Google you can use any of the methods set forth here or using the Google Analytics opt out browser add-on here. To opt-out of SessionCam collecting data, you can disable tracking completely by following link:https://sessioncam.com/choose-not-to-be-recorded/. To opt-out of Hotjar collecting data, you can disable tracking completely by following link:https://www.hotjar.com/privacy/do-not-track/.
Advertising cookies
These cookies are used to track your activity on the BenQ website and other websites across the Internet, help measure the effectiveness of our advertising campaign and deliver advertisements that are more relevant to you and your interests. We use various advertising partners, including Amazon, Facebook, and Google. These cookies and other technologies capture data like your IP address, when you viewed the page or email, what device you were using and where you were. You can find out how to avoid them below.
1. 確保筆記本電腦的 USB-C 端口支持 DisplayPort Alt 模式或 Thunderbolt 3/4。
2. 建議使用BenQ產品包裝盒內附送的認證USB-C數據線。
3. 建議使用BenQ產品包裝盒內附送的認證USB-C數據線。
• USB-C 公頭轉 USB-C 公頭
•支持DisplayPort 1.2/1.4顯示(DP交替模式)
• 支持 4K 解像度 (3840x2160)
• USB-IF 認證
• 支持供電(您可以根據顯示器的供電功率購買相應的線材支持60W或100W)
4. 建議使用 USB-C 線直接連接 BenQ 顯示器和輸入源設備。不建議在顯示器和輸入源設備之間使用任何第三方適配器、USB 擴充基座或轉換器。
5. 連接 Mac 設備時,嘗試將 USB-C 線插入 Mac 設備的另一個 USB-C 端口。Mac 設備 USB-C 端口的輸出信號可能不同。
6. 如果 BenQ 顯示器沒有 USB-C 接口但有 DisplayPort 接口,建議使用一根 USB-C 轉 DP 線直接連接 BenQ 顯示器和輸入源設備。
7. 將 USB-C 數據線插入顯示器和輸入源設備時,按顯示器上的功能鍵並將輸入源切換到正確的輸入源:USB-C。(並非所有 BenQ 顯示器都具有信號自動切換功能。)
8. 請嘗試重置您的 BenQ 顯示器(按功能鍵 > 菜單 > 系統 > 全部重置 > 是)。
9. 請嘗試升級 Mac 設備上的 MacOS 版本或 Windows 設備上的顯卡驅動程式版本。
10. 請嘗試重新啟動輸入源設備。
11. 如果仍無法解決問題,請聯繫 BenQ 技術支援獲得進一步協助。