Visit BenQ Education website for education solutions

Why is the LED indicator of InstaShare Button not on after connecting to a BenQ Smart Display?

01-10-2022

Please check the following:

1. If there is a loose connection between InstaShare Button and the device. Try to unplug and plug it in again.

2. Check if the USB-C port of the connected device is working correctly by testing it with other devices that have a USB Type-C connector. 

Applicable Models

TWY31, TZY31, TDY31

Was this information helpful?