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A USB device or adapter dongle doesn’t work or interferes with other USB devices randomly. How can I make them work properly?


USB 3.0 has been found to cause interference that may hinder the performance of nearby wireless devices in the 2.4GHz band, including RF devices, Wi-Fi, and Bluetooth.

For wireless devices in the 2.4GHz range, we suggest using the USB port on the front I/O. If the connected device's manual recommends a different USB port, do follow those guidelines.

For more details, please refer to the below white paper from Intel.

Applicable Models

RP6501K, 86" Interactive Display - RP8601K, RM6501K, RP7501K, RM5501K, RM8601K, RM6502K, RM5502K, RM7502K, CP8601K, RM8602K, CP6501K, RP8602, RP6502, RP7502, RM6503, RM7503, RM8603, RE6501, RE8601, RE9801, RE9801, RE7501, RP653K, RP750K, RP654K, RP704K, RP860K, ST4301K, ST4302, ST5502, ST430K, ST5501K, ST5502, ST550K, ST6502, ST650K, ST8602, ST860K, IL430, ST7502, ST750K, IL490, IL550 , SL5502K, SL4302K, SL490 , SL8502K, SL6502K, SL6502K, SL550, CS6501, CS8601, IL4301, IL5501, RM6503A, RM7503A, RM8603A

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