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What should I do when my sensor is not recognized by the OS?

04-07-2020

Please perform the following steps to fix the issue:
(1) Connect the sensor to another USB hub and re-start Palette Master Element.
(2) Reboot the OS.
(3) Install the latest version of Palette Master Element.

Applicable Models

SW2700PT 27 inch 2K Adobe RGB PhotoVue Photographer Monitor, SW240 24.1" WUXGA Adobe RGB PhotoVue Photographer Monitor, SW271 27 inch 4K Adobe RGB PhotoVue Photographer Monitor, SW270C 27 inch 2K Adobe RGB PhotoVue Photographer Monitor, SW271C 27 inch 4K Adobe RGB PhotoVue Photographer Monitor

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