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System upgrade scheduled for 19 August 2022, 19:00 – 21:00 (UTC-5).

Why does Wi-Fi turn off automatically after I switch input source?

07-09-2021

We suggest using the Wi-Fi dongle through a USB port on the rear of the device, marked as dedicated to that role. All other USB 3.0 ports do not store Wi-Fi settings and simply adjust based on input source, leading to a reset of Wi-Fi status. The dedicated port was designed to keep Wi-Fi settings stable.  

Applicable Models

65" Interactive Display - RP6502, 75" Interactive Display - RP7502, RP8602

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