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Why can't I cast to an InstaShare 2 Host?

02-04-2026

Please kindly check the following:

1. Make sure the client app/software is for InstaShare 2.

2. Make sure to enable the ports which are needed for InstaShare 2.

3. Make sure the client app/software and the host on BenQ display are connected to the same
    network.

4. When the client app/software and the host on BenQ display are in different VLANs, make sure that
    the network of the school/enterprise supports inter-vLAN connection.

Applicable Models

BenQ Board Master | RM6504, BenQ Board Master | RM7504, BenQ Board Master | RM8604, BenQ Board Pro | RP6504, BenQ Board Pro | RP7504, BenQ Board Pro | RP8604, CM5505, CM7505, CP5505, CP6501K, CP7505, CP8601K, CS6501, CS7501, CS8601, RE6501, RE6503, RE6503A, RE6504, RE6505, RE6505A, RE7501, RE7503, RE7503A, RE7504, RE7505, RE7505A, RE7505AC, RE8601, RE8603, RE8603A, RE8604, RE8605, RE8605A, RE8605AC, RE8605AC, RE9801, RM5502K, RM6502K, RM6503, RM6503A, RM7502K, RM7503, RM7503A, RM8602K, RM8603, RM8603A, RP6502, RP6503, RP7502, RP7503, RP8602, RP8603, SL4302K, SL5502K, SL6502K, SL7502K, SL8502K, ST4302, ST5502, ST6502, ST7502, ST8602

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